Patricia Hains
Olympia,WA
Summary
Self-motivated professional successful in seizing enhanced opportunities for expansion and innovation in a bakery setting. Background in transforming customer service standards. Experienced in tailoring individual needs of each student in their quest for baking excellence.
Overview
13
13
years of professional experience
Work History
Owner/Baker
Pilgrims Au Pain
St, Cirq Lapopie, France
03.2017 - Current
- Conducted week long international bread retreats
- Expert in the use of wood fired ovens
- Built the business from the ground up, including building a wood fired oven on the premises
- Developed a website and marketing strategies
- Consultant to potential bakery owners and wood fired oven businesses
- Managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
Owner, Bed and Breakfast, Wedding and Bread Venues
Self Employed At The Hains House
Olympia, WA
03.2010 - 03.2017
- Founded and managed bed and breakfast business, while yearly increasing revenues
- Managed day-to-day business operations.
- Maximized efficiency by coaching and mentoring personnel
- Taught three and five day bread classes, to also include accommodations and meals
- Used a wood fired oven for all bread classes
- Maintained a hobby farm
Baker
Bonnie Elsey
Olympia, WA
02.2016 - 08.2016
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Baked, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Resolved customer concerns with positive approach and constructive strategies.
- Baked gluten-free, vegan and alternative diet treats based on customers' needs.
- Cleaned and maintained kitchen equipment and oven.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
Education
Baking And Pastry Arts
Akademie Deutsches Bäckerhandwerk Weinheim
Weinheim Germany03.2011
Italian Sourdough Bread
Artisan Bread School
Cortona Italy05.2010
Master of Arts - Public Administration
Eastern Washington University
Spokane, WA06.1996
Skills
- Training Management
- Employee Motivation
- Advertising Campaign Development
- Materials Planning and Logistics
- Customer Relations
- Deadline Management
beekeeping, bed and breakfast establishment and gardening
All of my hobbies revolve around enhancing the bread baking class experience. Meals served for my classes were prepared with food from my large garden, my hens and my bees.
Timeline
Owner/Baker
Pilgrims Au Pain
03.2017 - Current
Baker
Bonnie Elsey
02.2016 - 08.2016
Owner, Bed and Breakfast, Wedding and Bread Venues
Self Employed At The Hains House
03.2010 - 03.2017
Baking And Pastry Arts
Akademie Deutsches Bäckerhandwerk Weinheim
Italian Sourdough Bread
Artisan Bread School
Master of Arts - Public Administration
Eastern Washington University