Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Hall

Sacramento,Ca

Summary

To obtain a position within your organization where I can fully utilize my customer service skills, and have an opportunity to grow.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly

Overview

29
29
years of professional experience
1974
1974
years of post-secondary education

Work History

Customer Service Representative

HNFS-Health Net Federal Services
11.2009 - Current
  • Company Overview: Health Net Federal Services –
  • Provided customer service for an average of 80 calls per day, answering customer inquiries, solving problems, and providing information on Tricare benefits.
  • Processed authorizations and referrals for Tricare providers, advised if an authorization or referral was needed based on CPT codes and patient's plan.
  • Assisted with new employee training by use of side by side call monitoring, PCM changes, Processing referrals and auth. Benefits and copays, speaking to are members of services and their family on a daily bases.
  • Health Net Federal Services –

Call Receiver, Rap Desk, Claims

CSAA Call Center
09.2004 - 11.2009
  • Provide Road service to member
  • Multi phoneline, New Membership, payment processing
  • Employee Engagement Committee, Change leader

Manager

Subway Sandwich Shop
01.2004 - 09.2004
  • Supervise and Train a Staff of 10-20 Employees
  • Register Balance; Inventory and Labor Control
  • General Office Work PC Data Entry; Customer Relations
  • Serve Customers; Food Preparation; Marketing

Manager/Food Service

Papa Murphy’s Take-N-Bake
07.1999 - 01.2004
  • Manage, Supervise and Train a Staff of Twenty Employees
  • Register Balance; Deposits; Inventory and Labor Control
  • General Office Work, PC Data Entry, Customer Relations
  • Serve Customers; Food Preparation
  • Marketing / Training of New Franchisees

Supervisor/Food Service

Bakers Square Restaurant
01.1997 - 07.1999
  • Supervise and Train Staff; Team Leader; Scheduling
  • Register Balance; Deposits; Inventory and Inventory Control
  • Accounts Receivable/Payable; PC Work; Data Entry; E-Mail Experience
  • Percentage Reports - Customers/Expenses; Labor Reports
  • Ordering and Purchasing; Serve Customers; Food Preparation

Education

Johnstown High School
Johnstown, PA

Skills

  • Tricare benefits processing
  • Customer relationship management
  • Call center operations
  • Referral authorization
  • Problem solving
  • Effective communication
  • Time management
  • Team leadership
  • Multi-line phone handling
  • Performance monitoring
  • Quality assurance
  • Adaptability and flexibility
  • Customer satisfaction measurement
  • Computer proficiency
  • Decision-making
  • Research
  • Creative problem solving
  • Punctuality and reliability
  • High-energy attitude
  • Call escalation
  • Active listening
  • Multitasking and organization
  • Credit card payment processing
  • Verbal and written communication
  • Microsoft outlook
  • Problem resolution
  • Payment processing
  • Empathy and patience
  • Problem-solving

Timeline

Customer Service Representative

HNFS-Health Net Federal Services
11.2009 - Current

Call Receiver, Rap Desk, Claims

CSAA Call Center
09.2004 - 11.2009

Manager

Subway Sandwich Shop
01.2004 - 09.2004

Manager/Food Service

Papa Murphy’s Take-N-Bake
07.1999 - 01.2004

Supervisor/Food Service

Bakers Square Restaurant
01.1997 - 07.1999

Johnstown High School
Patricia Hall