Patricia Hart
Canonsburg,PA
Summary
Driven by strategic selling and client relationship building, I significantly contributed to Omni Home Care's transformation into a 5-star rated company. As an Account Executive and Executive Director, I excelled in account management and operational efficiency, fostering robust client loyalty and driving revenue growth without exceeding budgetary limits. My unique blend of clinical expertise and sales acumen underpins my proven track record of success.
Overview
23
23
years of professional experience
Work History
Account Executive
Omni Home Care / Almost Family / LHC Group
2008.01 - Current
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
Executive Director of Operations and Sales
Omni Home Care / Almost Family
2016.08 - 2018.10
- Collaborated with sales teams to analyze market trends and develop targeted strategies for driving revenue growth in key segments or regions.
- Managed budgets, forecasts, and financial reporting to ensure optimal resource allocation while maintaining fiscal responsibility.
- Coordinated seamless integration of acquired companies into existing operations while ensuring minimal disruption to ongoing business activities.
- This was a transition position during the merger between Almost Family and LHC Group. Traveled to several offices in Western Pennsylvania and ensured Sales and Operations teams were within budgeted expectations. Occasional travel to Home Offices (Louisville, KY and Lafayette, LA)
Registered Nurse / Contracted Sales
Omni Home Care
2001.10 - 2008.01
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Pioneer of this unique position which combined nursing and sales to establish this Start Up company in Pennsylvania.
- Omni Home Care had seven patients and was not Medicare Certified when I started this position. Worked closely with Owner and Upper Management to take us to the current 5-star rated company that exists today.
Education
Diploma - Registered Nurse
The Washington Hospital School of Nursing
Washington, PA12.1993
Bachelor of Science - Health Sciences
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.1987
High School Diploma -
Frazier High School
Perryopolis, PA06.1983
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Strategic selling
- Sales Quota Achievement
Timeline
Executive Director of Operations and Sales
Omni Home Care / Almost Family
2016.08 - 2018.10
Account Executive
Omni Home Care / Almost Family / LHC Group
2008.01 - Current
Registered Nurse / Contracted Sales
Omni Home Care
2001.10 - 2008.01
Diploma - Registered Nurse
The Washington Hospital School of Nursing
Bachelor of Science - Health Sciences
Slippery Rock University of Pennsylvania
High School Diploma -
Frazier High School
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