Open To Work
PATRICIA HARTLEY
CUSTOMER SERVICE
Sun City,AZ
Summary
Dedicated Customer Relationship Management and Educational Instruction professional. Achieved compliance and accuracy in documentation through implementation of best practices. Focused on leveraging diverse skills to enhance educational and business environments.
Overview
18
18
years of professional experience
Work History
SUBSTITUTE TEACHER, K-12
Professional Recruiters Group
PHOENIX
08.2025 - Current
- Collaborated with teachers to maintain instructional flow and support student learning during absences.
- Maintained accurate attendance records to ensure compliance and track student presence.
- Monitored classroom environments, ensuring student safety and adherence to school rules.
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
REFERRAL SPECIALIST II
Elevance Health
REMOTE (WFH)
12.2021 - 01.2025
- Implemented best practices in care management to streamline workflows across departments.
- Engaged in training sessions to ensure compliance with regulations.
- Completed intake interviews to determine the necessity of medical procedures and treatment.
OWNER/OPERATOR
FAVORS & BROOMS
Sun City
06.2008 - 03.2020
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Oversaw inventory management and maintained stock levels to meet customer demands.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Designed and decorated wedding brooms, party favors, balloons, etc. for various celebrations.
Education
MBA - Business Administration And Management
UNIVERSITY OF PHOENIX ONLINE
Phoenix, AZ04-2011
Bachelor of Science - Business Management
Southern University And A&M College
Baton Rouge, LA05-1984
Skills
- Effective communication
- Strong teamwork
- Active listening
- Empathy and patience
- Time management
- Documentation accuracy
- Customer relationship management
- Inbound and outbound calling
- Intake interviewing
- Compliance training
- Microsoft office expertise
- Medical terminology
Timeline
SUBSTITUTE TEACHER, K-12
Professional Recruiters Group
08.2025 - Current
REFERRAL SPECIALIST II
Elevance Health
12.2021 - 01.2025
OWNER/OPERATOR
FAVORS & BROOMS
06.2008 - 03.2020
MBA - Business Administration And Management
UNIVERSITY OF PHOENIX ONLINE
Bachelor of Science - Business Management
Southern University And A&M College