Patricia Hawes
ED Registration
Ashtabula,OH
Summary
Adept at maintaining patient confidentiality and streamlining registration processes, my tenure at Ashtabula Regional Medical Center honed my data entry proficiency and organizational skills. Recognized for exceptional customer service, I improved patient care and satisfaction through effective collaboration and time management. My background also includes expertise in healthcare industry practices and Epic software.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Central Registration Emergency Department
Ashtabula Regional Medical Center
Ashtabula, OH
10.2022 - Current
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Greeted patients and visitors upon arrival to the ED registration desk.
- Interviewed patients to complete case histories and intake forms.
- Completed relevant insurance and other claim forms.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Generated forms related to registration process such as release of information forms and financial responsibility forms.
- Verified patient demographics, insurance, and other required information for accurate registration in the electronic medical record system.
- Performed data entry into various systems related to patient registration accurately and efficiently.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Obtained signature on consent forms prior to treatment or procedure being performed on a patient.
- Answered incoming calls, provided customer service support, and directed calls accordingly.
Home Health Caregiver
Veterans Services
Madison, OH
02.2018 - 08.2023
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Improved patient outlook and daily living through compassionate care.
- Administered prescribed medications under direction from physician.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
Customer Service Cashier
Shoe Department
Ashtabula, OH
02.2019 - 07.2020
- Greeted customers and responded to informational requests.
- Processed credit card transactions accurately and efficiently.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Offered customers carry-out service at completion of transaction.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted and balanced cashier drawers.
- Informed customers of in-store promotions or pricing specials.
- Operated cash registers to process payments for goods and services.
Jewlery Department Manager
Kmartcorp
Madison, Ohio
02.2004 - 06.2006
- Developed and implemented procedures for inventory control in the Jewelry Department.
- Delegated work to staff, setting priorities and goals.
- Resolved customer disputes promptly while maintaining a high level of professionalism.
- Monitored daily sales activity to ensure customer satisfaction.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Conducted regular inventory audits to maintain accuracy.
- Performed scheduled inventory counts and supply audits.
Education
High School Diploma -
Madison High School
Madison, Oh05-1993
Skills
- Patient confidentiality
- Strong organization
- Healthcare industry
- Data entry proficiency
- Medical terminology
- Accuracy and precision
- Epic software proficiency
- Effective time management
Certification
Certificates for epic training
Accomplishments
Outstanding care employee award
Timeline
Central Registration Emergency Department
Ashtabula Regional Medical Center
10.2022 - Current
Customer Service Cashier
Shoe Department
02.2019 - 07.2020
Home Health Caregiver
Veterans Services
02.2018 - 08.2023
Jewlery Department Manager
Kmartcorp
02.2004 - 06.2006
High School Diploma -
Madison High School
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