Patricia Henline
Department of Air Force
Dayton,OH
35
years of professional experience
Detail-oriented office assistant with a strong background in customer service and data entry. Proven ability to streamline operations and enhance communication across departments.
Work History
Office Assistant
10 Years 10 Months- Managed scheduling and calendar coordination for senior staff, ensuring optimal resource utilization.
- Streamlined communication processes between departments, fostering collaboration and timely information sharing.
- Organized office operations to enhance workflow efficiency and support departmental objectives.
- Assisted in preparing reports and documentation, maintaining accuracy and confidentiality of sensitive information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Edited and proofread documents for accuracy and completeness.
Workload Clerk
15 Years 2 Months- Processed incoming correspondence and routed to appropriate departments efficiently.
- Assisted in inventory management, ensuring availability of medical supplies and equipment.
- Coordinated schedules for medical staff and ensured timely patient appointments.
- Managed patient records and maintained data accuracy in electronic health systems.
- Trained new clerical staff on office procedures and efficient record-keeping practices.
- Developed standard operating procedures to improve workflow efficiency within the department.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
Medical Receptionist
8 Years 7 Months- Coordinated patient check-in and check-out processes, ensuring a seamless experience.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Maintained accurate patient records and updated information in electronic health systems.
- Handled insurance verification and pre-authorization requests for medical services.
- Trained new staff on office protocols and electronic health record systems for efficiency.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
Education
No Degree - Management Information Systems - General
Health Information Management Technician - Health Information Management
Emergency Medical Techinician - Wright-Patterson AFB, OH
Associate of Applied Science - Medical Administration
Skills
Data entry
Professional demeanor
File organization
Data organization
Verbal communication
Office management
Customer service
Document management
Timeline
Office Assistant
Department of Air Force
10.2015 - CurrentRead More
Workload Clerk
Wright-Patterson Medical Ctr
07.2000 - 09.2015Read More
Medical Receptionist
Wright-Patterson Medical Ctr
12.1991 - 07.2000Read More
Sinclair Community College
Health Information Management Technician from Health Information Management
Read More
Sinclair Community College
No Degree from Management Information Systems - General
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Education Services
Emergency Medical Techinician from Wright-Patterson AFB, OH
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Sinclair Community College
Associate of Applied Science from Medical Administration
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