Patricia Houser
Selma,AL
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Office Manager/Administrative Legal Assistant
Cecil L. Fields, Jr. (Attorney At Law)
Selma, AL
05.2024 - Current
- Developed and implemented office policies and procedures.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
3rd Assistant Manager
Cato Fashions
Selma, AL
05.2021 - Current
- Managed the recruitment and training of new employees.
- Provided support to store associates in resolving customer complaints.
- Maintained accurate records of inventory levels, sales, and employee performance.
- Monitored cash handling procedures to ensure accuracy and security.
- Ensured compliance with company policies and procedures regarding safety, security, and customer service standards.
- Collaborated with upper management on innovative ideas for increasing sales revenue.
- Assisted customers in selecting merchandise that best suited their needs.
- Organized promotional campaigns to increase product visibility and market share.
- Supervised the implementation of new systems or processes related to operations.
- Resolved conflicts between staff members while maintaining a positive work environment.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education
High School Diploma -
Southside High School
05-1988
Some College (No Degree) - Medical Billing And Coding
George Corley Wallace State Community College - Selma
Skills
- Contract Administration
- Team Supervision
- Relationship Building
- Accounts payable and receivable
- Billing
- Customer Service
- Inventory Control
- Data Entry
- Office Management
- Office Administration
- Clerical Support
- Bookkeeping
- Scheduling and calendar management
Timeline
Office Manager/Administrative Legal Assistant
Cecil L. Fields, Jr. (Attorney At Law)
05.2024 - Current
3rd Assistant Manager
Cato Fashions
05.2021 - Current
High School Diploma -
Southside High School
Some College (No Degree) - Medical Billing And Coding
George Corley Wallace State Community College - Selma
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