Precious Hughes
registered nurse
Goodyear,AZ
Summary
Proven Certified Pharmacy Technician and Student Nurse with a track record of enhancing patient care and streamlining medication processes at UnitedHealth Group. Skilled in EHR Software and exceptional at problem-solving, significant improvement in auditing accuracy and patient satisfaction. Expert in HIPAA regulations and pharmaceutical calculations, excel in team collaboration and delivering efficient healthcare solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
UnitedHealth Group
07.2020 - 07.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Followed established auditing processes to meet internal and regulatory requirements.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
Student Nurse
Genesis Medical Center
01.2022 - 06.2024
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Performed regular rounds to check on well-being of patients.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
Education
Associate of Science - Nursing
Scott Community College
Bettendorf, IA06.2024
Associate of Arts -
Scott Community College
Bettendorf, IA05.2023
Skills
- EHR Software
- Problem-solving skills
- HIPAA Regulations
- Infection Control
- Team Collaboration
- Medication Administration
- Pharmaceutical Calculations
Certification
- CPhT - Certified Pharmacy Technician
- CNA - Certified Nurse Assistant
Timeline
Student Nurse
Genesis Medical Center
01.2022 - 06.2024
Certified Pharmacy Technician
UnitedHealth Group
07.2020 - 07.2024
Associate of Science - Nursing
Scott Community College
Associate of Arts -
Scott Community College
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