PATRICIA J. BAUMEISTER
Customer Service
Mount Horeb,WI
Summary
Professional customer service specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in customer service, communication, and problem-solving.
Overview
30
30
years of professional experience
Work History
Health Unit Coordinator
UNIVERSITY OF WISCONSIN HOSPITAL AND CLINICS
600 Highland Ave., Madison WI 53572
03.2022 - Current
- Managed unit communication to support accurate care coordination.
- Answered call lights, phones, and paging systems to route requests promptly.
- Coordinated admissions, transfers, and discharges with nursing staff and ancillary departments.
- Updated census information and patient documentation to maintain current unit records.
- Communicated routine patient updates to staff while maintaining confidentiality and service standards.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Independent Sales Consultant
DRAGONTAIL SALES LLC
Madison, WI
10.2011 - 03.2022
- Researched and scheduled sales appointments
- Create sales and installation orders
- Arrange installation and training timeline
- Continue sales relationships with ongoing support
Scheduling Specialist
UNIVERSITY OF WISCONSIN MEDICAL FOUNDATION
Madison, WI
06.2018 - 01.2019
- Coordinated patient appointments using scheduling templates, provider availability, and clinic workflows.
- Verified appointment details, demographics, and insurance information for scheduling accuracy.
- Communicated schedule changes, cancellations, and follow-up needs with patients and care teams.
- Managed high-volume phone inquiries while resolving access, timing, and service questions promptly.
Patient Scheduling Coordinator
SSM Health Dean Medical Group
MADISON, WI
04.2014 - 12.2018
- Coordinated patient appointments, balancing provider availability with clinical workflow needs.
- Scheduled, rescheduled, and confirmed visits using EPIC electronic health record systems.
- Verified insurance details and referral requirements before appointment creation.
- Responded to patient calls, resolving scheduling questions and access concerns.
- Maintained accurate calendars, updating changes to support timely clinic operations.
Meter Reader Technician & Supervisor
ALLIANT ENERGY
Stoughton, WI
11.1996 - 12.2010
- Read electric and gas meters using handheld devices for accurate billing and data capture.
- Inspected meter locations for accessibility, safety hazards, and equipment condition during field routes.
- Investigated unusual usage readings and reported potential service irregularities for follow-up.
- Updated customer account records with verified meter data and route exceptions.
- Installed and removed meters while following utility safety procedures and lockout requirements.
- Maintained assigned vehicle, tools, and handheld equipment for reliable daily operations.
- Trained new meter readers on route procedures, safety practices, and accurate reading techniques.
- Ensured timely completion of assigned routes with accurate meter readings, contributing to efficient billing processes.
Customer Service Call Center Supervisor
ALLIANT ENERGY
Madison, WI
06.2009 - 10.2011
- Supervised customer service representatives handling billing, outage, and service order inquiries.
- Coached staff on call handling, policy adherence, and accurate account documentation.
- Coordinated training on customer account systems, procedures, and utility service processes.
- Monitored queue performance and adjusted staffing to support service level targets.
- Tracked team productivity and identified workflow improvements for call center efficiency.
- Resolved escalated customer concerns involving billing disputes, credit issues, and service interruptions.
- Reviewed call quality and provided feedback to improve accuracy and professionalism.
- Partnered with operations teams to communicate outage updates and service restoration information.
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
- Coached and mentored agents for increased performance, resulting in higher customer service ratings.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
GED -
Mount Horeb High School
Mount Horeb, WINo Degree - Business
Madison Business College
Madison, WISkills
- Multi-level professional customer service experience offering:
- Effective communicator
- Commitment to excellent customer service with ability to build productive relationships, resolve complex issues, earn customer loyalty, and uphold confidentiality
- Attentive listener, solve problems creatively using tact and diplomacy to find solutions in diverse public and professional environments
- Positive and uplifting attitude
- Support fellow employees
- Refined clerical skills including 70 WPM, document management
- Customer relations skills
- Documentation skills
- Professional telephone demeanor
- Computer skills
- Patient scheduling
Timeline
Health Unit Coordinator
UNIVERSITY OF WISCONSIN HOSPITAL AND CLINICS
03.2022 - Current
Scheduling Specialist
UNIVERSITY OF WISCONSIN MEDICAL FOUNDATION
06.2018 - 01.2019
Patient Scheduling Coordinator
SSM Health Dean Medical Group
04.2014 - 12.2018
Independent Sales Consultant
DRAGONTAIL SALES LLC
10.2011 - 03.2022
Customer Service Call Center Supervisor
ALLIANT ENERGY
06.2009 - 10.2011
Meter Reader Technician & Supervisor
ALLIANT ENERGY
11.1996 - 12.2010
GED -
Mount Horeb High School
No Degree - Business
Madison Business College