Patricia Johnson

• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.

Addressedssed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.

• Trained pharmacy interns and newly hired pharmacy technicians.
• Successfully managed a 3.2 million dollar inventory and adhered to company budget guidelines
• Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.