Patricia Jordan
Willis,Tx
Summary
Detail-oriented Office Administrator with extensive experience in managing customer service operations. Skilled in enhancing efficiency through effective scheduling and oversight of programs. Demonstrates strong abilities in guest relations, problem-solving, and maintaining positive interactions. Well-organized in coordinating services and managing administrative procedures while adapting to diverse team dynamics.
Overview
18
18
years of professional experience
Work History
Front desk receptionist
Kent’s Auto Body
10.2022 - 04.2026
- Coordinated appointment scheduling for estimates to optimize service workflow.
- Handled incoming and outgoing phone calls to support customer inquiries.
- Oversaw auto loaner program to ensure availability and customer satisfaction.
- Oversaw daily operations of business
Managed Shifts
People First Foods, Inc (McDonald’s)
01.2008 - 10.2022
- Managed daily department operations to ensure smooth workflow.
- Performed general cleaning and upkeep, supervised staff, ordered supplies, and scheduled shifts to maintain operational efficiency.
- Glen Simons – Director of Operations
Education
Online Diploma - High School Course
Smart Horizons Career Online
San Francisco, CA06-2026
Skills
- Customer service and support
- Appointment scheduling
- Office administration
- Billing software knowledge
- Data entry proficiency
- File organization
- Time management
- Multitasking ability
- Task prioritization
- Team collaboration
- Communication skills
- Listening skills
- Email correspondence management
- Bilingual in English and Spanish
- Attention to detail
Timeline
Front desk receptionist
Kent’s Auto Body
10.2022 - 04.2026
Managed Shifts
People First Foods, Inc (McDonald’s)
01.2008 - 10.2022
Online Diploma - High School Course
Smart Horizons Career Online