Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Keller

Grants Pass,OR

Summary

Group Facilitator recognized for driving productivity and ensuring efficiency in task execution. Expertise in conflict resolution and active listening promotes effective communication and fosters positive group dynamics. Proven leadership skills enhance participant engagement, creating an inclusive environment where every voice is respected. Committed to continuous improvement in group facilitation and participant satisfaction.

Overview

11
11
years of professional experience

Work History

Direct Support Professional

Encompass
Grants Pass, OR
10.2024 - Current
  • Accompanied groups of individuals on outings to promote independence and integration into the community.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Assisted individuals in development of social skills to become integrated in community.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Used approved crisis intervention techniques in emergency situations.
  • Developed strong and trusting rapport with participants to facilitate smooth, quality support.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.

Caregiver

The Bridge Assisted Living
Grants Pass
07.2023 - 10.2024
  • Supported bathing, dressing and personal care needs
  • Maintained clean and well-organized environment for client happiness and safety
  • Improved patient outlook and daily living through compassionate care
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.

Personal Trainer

Grants Pass Family YMCA
Grants Pass, OR
02.2024 - 09.2024
  • Built and established relationships with members and guests to help in pursuit of fitness goals
  • Demonstrated safe and proper exercise techniques to clients
  • Created personal training experiences for clients
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.

Crew Member

Taco Bell
Grants Pass
06.2015 - 12.2016
  • Served food quickly for positive guest experiences
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
  • Wiped down tables and equipment, swept and refilled stock.

Manager

SUBWAYRestaurants
Lytle, TX
07.2014 - 01.2015
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies
  • Monitored staff performance and addressed issues
  • Enforced customer service standards and resolved customer problems to uphold quality service
  • Completed thorough opening, closing, and shift change functions to maintain operational standards.

Education

Associate Of Applied Science - Exercise Science

Bryan University
Tempe, AZ
01.2022

High School Diploma -

Hidden Valley High School
Grants Pass, OR
06.2011

Skills

  • Conflict resolution
  • Program development
  • Behavior analysis
  • Customer service
  • Active listening
  • Empowerment techniques
  • Inclusivity
  • Interpersonal skills
  • Group dynamics
  • Document preparation
  • Multitasking
  • Agenda planning

Timeline

Direct Support Professional

Encompass
10.2024 - Current

Personal Trainer

Grants Pass Family YMCA
02.2024 - 09.2024

Caregiver

The Bridge Assisted Living
07.2023 - 10.2024

Crew Member

Taco Bell
06.2015 - 12.2016

Manager

SUBWAYRestaurants
07.2014 - 01.2015

Associate Of Applied Science - Exercise Science

Bryan University

High School Diploma -

Hidden Valley High School

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