Patricia Kelly
Towson,MD
Summary
Results-driven business professional with 30+ years of management experience in the fast food industry, expertise in operations management, team leadership, customer service, and local sales marketing.
Overview
35
35
years of professional experience
1
1
Certification
Work History
General Manager
Mitraqsr
01.2017 - Current
- Hire, train, and manage team members
- Create schedules and manage labor costs
- Analyze and manage P&L statements
- Conduct inventory management and order supplies
- Maintain store appearance and promote brand image
- Drive sales growth through local marketing initiatives
- Manage employee relations, performance evaluations, and disciplinary actions
Assistant Manager
Mitraqsr
09.2016 - 01.2017
- Assisted with restaurant operations and management
- Trained and developed team members
- Managed customer service and conflict resolution
- Assisted with inventory management and cost control
- Implemented company policies and procedures
Kitchen Manager
Chick-fil-A
10.2015 - 01.2016
- Managed kitchen operations and food preparation
- Maintained high levels of food quality and safety
- Supervised kitchen staff and coordinated food production
Medical Assistant
08.2011 - 09.2015
- Provided administrative support to medical offices
- Assisted with patient care and medical procedures
- Managed medical records and billing
General Manager
McDonald's
01.1998 - 05.2004
- Managed restaurant operations, scheduling, labor costs, and inventory management
- Conducted performance evaluations, disciplinary actions, and conflict resolution
Swing Manager
McDonald's
01.1995 - 01.1998
- Assisted with restaurant operations and management
- Trained new team members and developed staff
Floor Supervisor
McDonald's
01.1992 - 01.1995
- Supervised team members and coordinated shifts
- Managed customer complaints and resolved issues
Team Member
McDonald's
05.1989 - 01.1992
- Provided excellent customer service
- Maintained restaurant cleanliness and sanitation
Education
Bachelor's Degree - Business Administration
Sojourner-Douglass College
01.2002
Skills
- Operations Management
- Team Leadership
- Customer Service
- Inventory Management
- Scheduling
- Budgeting and Financial Analysis
- Marketing and Brand Promotion
- Time Management
- Conflict Resolution
- Food Safety and Quality Control
- Local Sales Marketing
- Human Resources
Certification
- ServSafe Certification
- Certificate in Human Resources (HR)
References
Available upon request
Timeline
General Manager
Mitraqsr
01.2017 - Current
Assistant Manager
Mitraqsr
09.2016 - 01.2017
Kitchen Manager
Chick-fil-A
10.2015 - 01.2016
Medical Assistant
08.2011 - 09.2015
General Manager
McDonald's
01.1998 - 05.2004
Swing Manager
McDonald's
01.1995 - 01.1998
Floor Supervisor
McDonald's
01.1992 - 01.1995
Team Member
McDonald's
05.1989 - 01.1992
Bachelor's Degree - Business Administration
Sojourner-Douglass College