Patricia Klima
Fort Myers
Summary
Detail-oriented professional with a strong background in team leadership and customer service. Experienced in cash handling and inventory control, contributing to efficient operations and high levels of customer satisfaction. Focused on driving improvements in service delivery.
Overview
17
17
years of professional experience
Work History
Shift Leader
Smugglers Cove Adventure Golf
2018.03 - 2025.06
- Supervised daily operations to ensure efficient guest experiences and adherence to safety protocols.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented scheduling adjustments to optimize staff coverage during peak hours, enhancing service delivery.
- Resolved guest concerns swiftly, maintaining high satisfaction levels and promoting repeat visits.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Conducted regular inventory audits to manage supplies effectively and reduce waste costs.
- Acted as the main liaison between daily operations and upper management.
Floor Runner
Salvation Army Thrift Store
2008.04 - 2015.04
- Assisted customers in locating items, fostering positive shopping interactions.
- Collaborated with team members to restock shelves promptly and efficiently.
- Maintained cleanliness and organization of sales floor, ensuring safety standards were met.
- Organized merchandise displays to enhance store layout and improve customer experience.
- Maintained a clean and organized work environment, adhering to company standards and protocols.
- Operated cash registers to make change, receive payments and tally transactions.
Education
High School Diploma -
Tallmadge High School
Tallmadge, OH1977-06
Skills
- Team leadership
- Cash handling
- POS system operation
- Inventory counts
- Operational efficiency
- Quality control assurance
- Shift checklists
- Customer service focus
- Customer satisfaction
- Adaptability
- Problem-solving
- Multitasking Abilities
- Attention to detail
- Reliability
- Workplace safety
- Cash management
- Positive attitude
Timeline
Shift Leader
Smugglers Cove Adventure Golf
2018.03 - 2025.06
Floor Runner
Salvation Army Thrift Store
2008.04 - 2015.04
High School Diploma -
Tallmadge High School