Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Koeplin

Phoenix,AZ

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Excelled in upselling, enhancing customer satisfaction, and resolving complaints efficiently, significantly increasing sales. Demonstrated strong work ethic. Skilled in cash handling and fostering positive customer relationships.

Overview

29
29
years of professional experience

Work History

Server

Moon Valley Cafe
11.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

Outback Steakhouse
10.1995 - 01.2024
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Providing high quality customer service to diners in a fun, team oriented atmosphere.

Patient Advocate

Palo Verde Cancer Specialists
08.2003 - 10.2019
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and go over patient’s benefits with them and do a estimate of cost of treatment.
  • Research foundation to find what foundation can help patient the best. Apply for assistance. Once patient our approved send claims to foundations and post payments.

Education

High School Diploma -

John Marshall High School
Rochester, MN

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Timeline

Server

Moon Valley Cafe
11.2022 - Current

Patient Advocate

Palo Verde Cancer Specialists
08.2003 - 10.2019

Server

Outback Steakhouse
10.1995 - 01.2024

High School Diploma -

John Marshall High School
Patricia Koeplin