Patricia Landess

• Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goal level 12% higher than previous year
• Organized sale events and created eye-catching product displays to attract customers to Clinique Beauty counter.
• Recruited, coached, motivated and trained new associates
• Budgeted, audited and balanced cash handlings to secure cash drawer.
• Facilitated strategies to present and sell merchandise through regular product demonstrations.
• Performed daily department re-merchandising, price markdowns and merchandise transfers.

• Maintained inventory and orders for 3 office locations
• Promoted a safe environment for patients and staff
• Monitored, resolve, and follow up on all patient’s concerns
• Assisted with in-office procedures
• Communicated with staff, patients, and families for best outcomes
• Wound care and dressing change as directed
• Provided clerical support
• Insurance verification
• Preformed EKGs
• Data entry

• Worked in Urgent Care, Podiatry, and Cardiovascular Medicine
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Taught patients about medications, procedures, and care plan instructions.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

• Academic instruction of 18+ adults in the following courses: Phlebotomy, Patient Care Coordinator, EKG Technician
• Monitored student progress and adjusted instruction to meet individual needs.
• Utilized innovative teaching strategies to effectively engage students in learning.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Guest speaker at Graduation

• Conducted interviews
• Responsible for hiring/termination
• Completed onboarding of all new hires to include drug testing, development of orientation/training, and action plan to increase caregiver knowledge
• Partnered in loss reduction
• Ensured standard of care
• Maintained all employee credentials and certifications
• Ensured accurate weekly payroll processing
• Promoted and ensured timely resolutions to client/caregiver issues 24/7 scheduling and first responder to uncovered shifts
• Created bi-monthly newsletter

• GPA: 3.60, Dean’s List, Course work included individual planning, organization, and delivery of lesson plans and activities MEDICAL TRANSCRIPTION
• 2006
• GRIFFIN TECHNICAL COLLEGE Goal Award Nominee for Georgia Occupational Award of Leadership, Medical Terminology Document preparation Transcription and coding course work EXPERIENCED WITH POWER POINT, PRACTICE FUSION, CARECLOUD, AND EPIC SYSTEMS

PATIENT CARE TECH, PHLEBOTOMIST