Summary
Overview
Work History
Education
Skills
Timeline
Generic

PATRICIA LASKY

Lubbock

Summary

Results-driven professional with over 20 years of experience in multiple fields. Strong communicator and collaborative team player, adept at managing projects, and driving improvements. Committed to delivering high-quality results and fostering positive relationships, and recognized for strong problem-solving capabilities while excelling in fast-paced environments.

Overview

37
37
years of professional experience

Work History

Team Lead

Market Street
01.2021 - Current
  • Lead a team of associates, providing guidance support and performance feedback to enhance team productivity
  • Monitor performance metrics conducted regular evaluations and implemented strategies to meet exceeded department goals
  • Address and resolve team complex and customer escalations fostering a positive work environment and assuring high levels of customer satisfaction

Sales Rep

Sears
02.2010 - 07.2018
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Collaborated with team members to enhance customer service experience.

Customer Service

English Construction
03.2001 - 02.2010
  • Provided exceptional service to customers through various channels, including phone email and live chat, resolving inquiries, and issues efficiently
  • Diagnosed customer concerns and implemented effective solutions
  • Maintained up-to-date knowledge of products and services to provide accurate information and recommendations to customers

Collection Agent

Drive Financial
01.1989 - 01.2001
  • Managed a portfolio of accounts, successfully recovering overdue payments while maintaining strong customer relationships
  • Conducted negotiations with clients to establish payment plans, improving overall collection rates by 35%
  • Developed and implanted strategies to reduce outstanding debts

Education

High School Diploma -

Piper High School
01.1989

Skills

  • Leadership
  • Time management
  • Adaptability
  • Teamwork
  • Problem solving
  • Organization
  • Communication

Timeline

Team Lead

Market Street
01.2021 - Current

Sales Rep

Sears
02.2010 - 07.2018

Customer Service

English Construction
03.2001 - 02.2010

Collection Agent

Drive Financial
01.1989 - 01.2001

High School Diploma -

Piper High School

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