Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Patricia Lindsey

Cleveland Heights

Summary


Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

12
12
years of professional experience

Work History

Assistant Manager IV

Designer Shoe Warehouse
02.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw the hiring, and onboarding of new talent to ensure a successful training experience.
  • Merchandised new floor layouts to enhance the customer experience throughout the store.

Sales Representative

ADP Security Services
07.2020 - 08.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Specialized in setting contracts for new homeowners, returning customers, and small businesses for security systems.
  • Averaged 3-6 contracted signatures for installs totaling $1,500 and more for 24-36 year contracts through verbal Outbound and Inbound calls per day.

General Manager

Boston Market
10.2013 - 10.2019
  • Developed and implemented strategies to increase sales and profitability through new menu items and catering.
  • Reviewed and managed customer satisfaction surveys ( OSAT) to identify key areas of improvement and enhance the customer experience.
  • Managed inventory and supply orders to ensure less than 10% overstock due to expiration dates for food quality.
  • Dedicated and skilled leader on successfully training and onboarding new talent on casual fine dining experience, safe food handling and customer service excellence.

Education

No Degree - Psychology

Cleveland State University
Cleveland, OH
05-2015

Fashion Design

Cleveland Heights High School
13263 Cedar Rd, Cleveland Heights, OH 44118
05-2014

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Team motivation
  • Staff training and development
  • Problem-solving

Additional Information

Soles 4 Souls Mission

Volunteered to travel to Dominican Republic to help donate shoes to children in unfunded government schools for 5 days.

Soles4Souls transforms unwanted shoes and clothing to provide relief, create jobs and help people break the cycle of poverty.

Designer Shoe Warehouse is Soles4Souls largest distributor in shoe donations.


Timeline

Assistant Manager IV

Designer Shoe Warehouse
02.2022 - Current

Sales Representative

ADP Security Services
07.2020 - 08.2021

General Manager

Boston Market
10.2013 - 10.2019

No Degree - Psychology

Cleveland State University

Fashion Design

Cleveland Heights High School

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