Shantoya Ottey
Newark,NJ
Overview
8
8
years of professional experience
Work History
Medical Assistant Float / Clerical Assistant IV
New York Health and Hospitals Corporation
11.2022 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Ordered and interpreted diagnostic testing to confirm diagnosis and implement accurate treatment plans.
- Assisted in surgical procedures, ensuring proper preparation of operating room equipment and patient positioning for optimal outcomes.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
Lead Medical Assistant/Administrative Assistant
MedRite Urgent Care
12.2021 - 11.2022
- Greeting staff, patients, and visitors, Insurance Verification
- Taking temperatures with a thermal thermometer, pulse, weight height and oxygen.
- Administer vaccinations.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Patient Care Assistant
Able body homecare
09.2019 - 01.2021
- Maintain their personal hygiene by assisting them with bathing, dressing, grooming
- Handle toileting and incontinence care
- Ensure clients receive their medication on time
- Support clients who can't move on their own
- Help clients dress, bathe, eat etc
- Assist clients with physical therapy exercises
- Cook meals according to the customer's restrictions
- Help customers with their shopping
- Do necessary housekeeping to maintain a clean environment
- Provide emotional support
- Inform physicians or supervisors about uncommon events
- Act quickly and responsibly in cases of emergency
Administrative Assistant
D150 Fueling
04.2018 - 09.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
- Prepared sales, payroll, and customer relations reports.
Front Desk Receptionist
Dr. Campbell Medical Clinic
07.2016 - 04.2018
- Meeting & greeting patients
- Answering and transferring phone calls
- Scheduling, confirming and rescheduling appointments
- Registering patients
- Preparing patients charts
- Verifying insurance coverage
- Filing and scanning charts
- Entering patient demographics into the database
Education
Bachelor Of Science - Medical Assisting
ABC Training Center
Bronx, NY10.2021
Skills
Leadership
Adaptability
Problem solving
Computer literacy
Critical Thinking
Problem Solving
Time management
Customer Service
Flexibility
Teamwork
Timeline
Medical Assistant Float / Clerical Assistant IV
New York Health and Hospitals Corporation
11.2022 - 09.2024
Lead Medical Assistant/Administrative Assistant
MedRite Urgent Care
12.2021 - 11.2022
Patient Care Assistant
Able body homecare
09.2019 - 01.2021
Administrative Assistant
D150 Fueling
04.2018 - 09.2020
Front Desk Receptionist
Dr. Campbell Medical Clinic
07.2016 - 04.2018
Bachelor Of Science - Medical Assisting
ABC Training Center