Patricia Lopez
Donna,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
MAP Communications
Edinburg, TX
10.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone.
- Train agents on accounts.
Data Entry & Administration
Express Cross Border Logistics
McAllen, TX
03.2018 - 10.2021
- Process purchase orders to keep track of inventory.
- Submit weekly and monthly invoicing.
- Process orders and fulfill when ready.
- Audit orders
- Assist with pay roll hours.
- Assist custom broker team with submitting entries and AES.
- Submit end of day reports.
Account Representative
Hino Electric Power Company
McAllen, TX
06.2016 - 03.2018
- Assist customers with billing.
- Email and generate contracts when requested.
- Take payments in office and
- Help with any customer service-related issues
Special Care Unit
Le Fleur Transportation
Edinburg, TX
06.2014 - 06.2016
- Run reports and supplied data to fulfill customer report requirements.
- Assisted Medicaid clients with transportation
- Screen clients to verify they are approved for assistance.
- Assist with weekly lodging and funds
- Confirm proper documentation was on file weekly.
Customer Service Representative
Teleperformance
Edinburg, TX
11.2007 - 06.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Some College (No Degree) - Psychology
University of PanAmerica
Edinburg, TXSkills
- Complaint resolution
- Spreadsheets
- Data Entry
- Paperwork Processing
- Data Collection
- Scheduling
- Microsoft Outlook
- Order Fulfillment
Languages
Spanish
Professional
Timeline
Customer Service Representative
MAP Communications
10.2021 - Current
Data Entry & Administration
Express Cross Border Logistics
03.2018 - 10.2021
Account Representative
Hino Electric Power Company
06.2016 - 03.2018
Special Care Unit
Le Fleur Transportation
06.2014 - 06.2016
Customer Service Representative
Teleperformance
11.2007 - 06.2014
Some College (No Degree) - Psychology
University of PanAmerica
Similar Profiles
Angel GaliciaAngel Galicia
Dispatcher at MAP CommunicationsDispatcher at MAP Communications
Virma E. Cruz JoubertVirma E. Cruz Joubert
Customer Service Representative at MAP CommunicationsCustomer Service Representative at MAP Communications
Angelina CabreraAngelina Cabrera
Customer Service Representative at MAP CommunicationsCustomer Service Representative at MAP Communications
Natasha RollingsNatasha Rollings
Call Center Representative at MAP CommunicationsCall Center Representative at MAP Communications
Jose CantuJose Cantu
Medical Eligibility Specialist III ( Trainer) at Health and Human Services CommissionMedical Eligibility Specialist III ( Trainer) at Health and Human Services Commission