Patricia Lujan
Albuquerque,NM
Summary
Passionate about customer service while exceeding customer expectations and maintaining poise and professionalism in demanding environments. Strong history of exceptional customer support and problem solving as well as a friendly demeanor and excellent communication skills. Committed to creating welcoming atmosphere and ensuring memorable experience for all.
Overview
6
6
years of professional experience
Work History
Server and Bartender
Sobremesa Restaurant and Brewery
04.2021 - Current
- Greeting members and customers and ensuring a quality service throughout the entire duration of their visit.
- Resolving complaints, questions and requests promptly and professionally.
- Meet strict deadlines in a fast-paced, high-volume environment.
- Ensure work areas are clean, neat and organized to promote safety, productivity and team success.
- Follow instructions and processes to maintain food and beverage integrity.
- Cultivate positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Enhance customer relations through participation in brewery tours, providing informative insights into the brewing process.
Business Development Executive Intern
University of New Mexico Center For The Arts
08.2023 - 05.2024
- Enhanced client relationships by conducting research and identifying key fundraising opportunities.
- Contributed to the creation of detailed fundraising plans outlining growth strategies and objectives for specific markets.
- Designed visual announcements, advertisements and brochures.
- Organized and prepared presentations and events.
- Input, analyzed and organized large amounts of data through an electronic database.
- Communicated effectively with various levels of management.
Lead Customer Service Associate, Food Preparation
Hawt Pizza Company
10.2020 - 05.2021
- Addressed customer concerns to maintain high service standards.
- Resolved escalated customer issues, ensuring positive outcomes.
- Trained new team members to uphold company policies and service excellence.
- Improved service response times with effective communication strategies.
- Monitored team performance to identify areas for improvement.
- Enhanced product knowledge among team, boosting customer interactions.
Customer Sales Associate
Bahama Bucks
05.2019 - 09.2020
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Adhered to company safety policies regarding floor management and customer interactions.
- Processed special orders for customers, ensuring prompt delivery times met or exceeded expectations.
- Resolved customer complaints professionally, ultimately retaining their loyalty to the store.
- Applied company standards to merchandise placements and presentations.
- Promoted loyalty rewards and more.
Education
Bachelor of Arts - Business Art
University of New Mexico
Albuquerque, NM05-2024
High School Diploma -
Saint Pius X High School
Albuquerque, NM05-2020
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Customer service expertise
- Proficient in Microsoft Suite
- Handling difficult customers
- Service-oriented mindset
- Accurate payment processing skills
- Appropriate handling of sensitive information
Timeline
Business Development Executive Intern
University of New Mexico Center For The Arts
08.2023 - 05.2024
Server and Bartender
Sobremesa Restaurant and Brewery
04.2021 - Current
Lead Customer Service Associate, Food Preparation
Hawt Pizza Company
10.2020 - 05.2021
Customer Sales Associate
Bahama Bucks
05.2019 - 09.2020
Bachelor of Arts - Business Art
University of New Mexico
High School Diploma -
Saint Pius X High School
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