Patricia Lujan
Mesquite,TX
Summary
Detail-oriented professional experienced in administrative support and client relations. Skilled in managing phone inquiries, scheduling appointments, and maintaining accurate records, contributing to efficient office operations and positive visitor experiences.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Receptionist
Garland ISD
Garland, TX
10.2003 - Current
- Answered phone promptly and directed incoming calls to correct person/staff member.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of appointments, meetings, and correspondence for administrative efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained accurate the referral spreadsheet for special education services, and the child find referral spreadsheet.
- Email parents and school counselors when receiving new child find evaluation request.
- Schedule room reservations for meetings or trainings.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Concierge
Village On The Park
Plano, TX
11.2019 - 03.2024
- Provided exceptional guest service, ensuring a welcoming and comfortable environment for residents and visitors.
- Answered phone calls, print activity calendar and mail, deliver to each resident.
- Managed front desk operations, efficiently handling inquiries and resolving issues promptly.
- Assist resident when needed to help them get to the dining room.
- Enter work orders for repair.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Education
GED -
Santiago High School
Garden Grove, CAKeyboarding & Computer Concepts -
Richland College
Dallas, TXData Entry -
Capistrano Laguna Beach Regional Occupational Program
Laguna Beach, CASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Data inputting
- File management
- Administrative support
- Clerical support
- Calendar management
- Mail distribution
- Spreadsheet tracking
- Positive and professional
Accomplishments
- Accomplished on getting my CEOP through finishing my classes and trainings.
Certification
CEOP TESA Professional Enrichment Program
Languages
Spanish
Professional Working
Timeline
Concierge
Village On The Park
11.2019 - 03.2024
Receptionist
Garland ISD
10.2003 - Current
GED -
Santiago High School
Keyboarding & Computer Concepts -
Richland College
Data Entry -
Capistrano Laguna Beach Regional Occupational Program