Patricia Mahony

• In 2023, I transitioned into COO role at company
• Advanced developing expense reduction initiatives such as staffing optimization, assisted hygiene and hygienist productivity increases as well as securing Insurance plan fee increases of $8 million in annual revenue
• Areas of responsibility include field operations, recruiting, contracting, credentialing, call center, training and affiliation integration.
• Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
• Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering culture of continuous learning and development within organization.
• Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
• Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
• Negotiated contracts and agreements to secure favorable terms and maximize profits.

• Initially lead The Smilist, a leading multi-state DSO based in the NY Tri-state area, through rapid period of revenue growth in 2-year period as CEO
• The company grew 65% in revenue and added over 40 offices: supported 1200 employees and clinical providers
• Same store sales growth averaged 12.5% during this same period
• Recruited and developed highly functioning management team while creating culture that attracted providers, team members and affiliations to join organization
• Built infostructure and standard operating procedures to support accelerated growth while maintaining costs within well-defined budget
• Developed defined playbook for integrations of new affiliations
• Increased cash collections and reduced DSO significantly which enable company to maintain adequate cash flow during growth
• Patient satisfaction measured by NPS score consistently exceeds 90 well above other similar entities in the Healthcare sector.
• Established foundational processes for business operations.
• Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
• Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
• Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.

• Senior Executive responsible for operations of over 340 clinics in California, Arizona Nevada, and Texas for one of largest consolidated dental services organizations in country

The company employed over 1000 dental providers and provides services to more than 1 million patients a year

• Position oversees leadership of clinical field executives and management team to meet quality standards, financial objectives, and service excellence measures
• Position also provided direct oversight of Call Center and Provider Recruitment
• Additional responsibilities include management of Call Center and Provider recruitment.
• Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for company.

• Senior Executive for largest, national occupational therapy provider in the country
• Reporting directly to Chief Operating Officer, holds key responsibility for contracting, credentialing, regulatory compliance, coding, billing, and collections for over 200 locations and 800 medical providers.
• Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.

• Chief Operating Officer for leading retail-oriented dental practice management firm providing comprehensive range of general and specialty dentistry services in California, Nevada, and Texas
• Reporting directly to Chief Executive Office, hold key responsibility for operational and financial results of 60 dental offices and licensed dental plans in California and Nevada
• Executive management of business support functions including revenue cycle management, human resources, information systems and field operations
• Company revenue increase of $20 million during tenure.
• Expanded specialty scope of services by 38%.
• 36% increase in provider retention
• Developed and implemented KPIs and company wide dashboard
• Primary liaison for regulatory and legal matters related to Dental Plan operations, clinical operations, and compliance.

• Executive manager, reporting directly to Executive Vice President of Business Operations, with responsibility for maintenance of contractual relationships with national contract partners, focused on maximizing reimbursement and increasing cash collections.
• Consolidated 16 collection business units in 6 resulting in improved collections and bad debt reduction of $3 million.
• Reduced national account bad debt by $8 million.
• Increased collections by $2 million as a result of contractual settlements with large third-party payers.
• Implemented standards of practice and system for $180 million pharmacy business.

• Executive manager, reporting directly to Division Vice President, with responsibility for development and maintenance of contractual relationships with Division contract partners, focused on maximizing reimbursement and increasing cash collections.

• Regional Manager responsible for revenue cycle management of Homecare Infusion Pharmacy Business with net annual revenue of $40 million
• Managed staff of fifty employees and supported seven Pharmacies in functions of patient admitting, coverage verification, authorizations, billing and collections, customer satisfaction and retention.