Patricia Marie Wilson
Farmington Hills,MI
Overview
16
16
years of professional experience
Summary
Highly organized and results-driven healthcare professional with more than 20 years of experience in healthcare administration, patient access, medical office management, insurance verification, prior authorizations, revenue cycle support, and team leadership. Proven success improving operational efficiency, resolving complex insurance issues, leading high-performing teams, and delivering exceptional patient experiences. Recognized for strong problem-solving abilities, relationship building, and the ability to thrive in fast-paced healthcare environments while maintaining accuracy, professionalism, and compassion.
Work History
Patient Service Specialist
Village Medical Diagnostic Center
Novi, Michigan
02.2023 - Current
- Manage more than 30 weekly prior authorization requests for specialty procedures.
- Coordinate referrals between primary care physicians, specialists, and insurance providers.
- Verify insurance eligibility and benefits prior to appointments.
- Resolve insurance denials and coordinate appeals with insurance carriers.
- Patient co-payments, balances, and reconcile daily financial batches.
- Schedule new and follow-up appointments while maintaining provider schedules.
- Communicate appointment delays while providing outstanding patient service.
- Manage provider work queues to ensure timely patient care.
Director, Resident Programs & Transportation Services
Brookdale Senior Living
Farmington Hills, Michigan
01.2022 - 01.2023
- Directed resident engagement programs to improve quality of life.
- Managed departmental budgets, staffing, and daily operations.
- Recruited, trained, supervised, and evaluated associates.
- Negotiated vendor, staffing, and entertainment contracts.
- Participated in resident care planning and discharge planning.
- Responded to resident emergencies using sound independent judgment.
- Coordinated transportation services and community events.
- Served as Manager on Duty in the Executive Director’s absence.
Patient Service Specialist / Clinic Manager
NovaCare / Select Medical
Livonia & Pontiac, Michigan
08.2016 - 01.2022
- Managed daily operations for busy outpatient rehabilitation clinics.
- Hired, trained, supervised, and evaluated administrative staff.
- Oversaw scheduling, staffing, budgeting, billing, and supply management.
- Verified insurance coverage and calculated patient financial responsibility.
- Obtained referrals and prior authorizations.
- Reviewed patient accounts to ensure billing accuracy.
- Reported key operational metrics including patient flow, revenue, and collections.
- Ensured timely coding and billing of patient charts.
Medical Billing Instructor
Dorsey Schools
Waterford, Michigan
02.2016 - 03.2020
- Taught Medical Billing and Coding curriculum.
- Instructed students in:
- CPT
- ICD-9-CM
- ICD-10-CM
- HCFA Coding
- Medical Terminology
- Anatomy & Physiology
- Electronic Health Records (EHR)
- Prepared students for careers in physician offices, hospitals, and healthcare facilities.
- Supervised classroom instruction and evaluated student performance.
Customer Service Manager / CPR Instructor
Advantage First Aid
08.2016 - 08.2017
- Managed customer service operations.
- Led incoming call center activities.
- Trained customers in CPR certification.
- Generated sales opportunities.
- Resolved customer concerns while maintaining high satisfaction.
- Maintained customer documentation and records.
Patient Access Representative II Coordinator
Huron Valley-Sinai Hospital
Commerce Township, Michigan
09.2010 - 09.2016
- Supervised patient access and billing operations.
- Registered and scheduled patients for healthcare services.
- Verified insurance eligibility and benefits.
- Calculated patient financial responsibility.
- Collected co-payments and deductibles.
- Obtained referrals and authorizations.
- Reviewed and reconciled patient accounts.
- Resolved billing holds and rejected claims.
- Trained staff and assisted with workflow management.
- Ensured compliance with hospital and payer regulations.
Skills
Microsoft Office: Word, Excel, PowerPoint, Outlook, Access, SharePoint
Electronic Medical Records & Healthcare Systems:
AthenaNet
Phreesia
PowerChart
FirstNet
Passport
Vision Share
Citrix
TherapySource
RT Medical Billing
Exa
BCE Reporting
DCRR
DPRL
PEAR
Coupa
UKG (Kronos)
Workforce Now
IDoc
Portal Office
SkillPort
Evolve
Engrade
Stericycle
SuperSaas
Link
Impac/MOSAIQ
BSLNET
Insurance Portals and more
Healthcare Operations
Medical Office Leadership
Revenue Cycle Management
Insurance & Authorizations
Staff Development
Patient Advocacy
Team Leadership
Process Improvement
Regulatory Compliance
Conflict Resolution
Customer Relations
Organization & Time Management
Communication
Problem Solving
Multitasking
CORE COMPETENCIES
- Patient Registration & Scheduling
- Insurance Verification & Benefits
- Prior Authorizations
- Medical Referrals
- Revenue Cycle Management
- Patient Access
- Medical Billing & Coding
- Claims Resolution & Appeals
- Staff Leadership & Development
- Office & Clinic Management
- Customer Service Excellence
- Regulatory Compliance
- Process Improvement
- Budget Administration
- Team Building
- Microsoft Office Suite
- Electronic Medical Records (EMR/EHR)
Timeline
Patient Service Specialist
Village Medical Diagnostic Center
02.2023 - Current
Director, Resident Programs & Transportation Services
Brookdale Senior Living
01.2022 - 01.2023
Patient Service Specialist / Clinic Manager
NovaCare / Select Medical
08.2016 - 01.2022
Customer Service Manager / CPR Instructor
Advantage First Aid
08.2016 - 08.2017
Medical Billing Instructor
Dorsey Schools
02.2016 - 03.2020
Patient Access Representative II Coordinator
Huron Valley-Sinai Hospital
09.2010 - 09.2016