Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Patricia Martin

San Marcos,TX

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

11
11
years of professional experience

Work History

Front End Manager

Ross
08.2022 - Current
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Motivated employees to perform at peak productivity with morale-boosting programs.

Special Education Paraprofessional

Canutillo Independent School District
Canutillo, TX
04.2009 - 05.2012
  • Supported teacher in development of individual learning strategies.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Oversaw class of students in absence of instructor.
  • Offered student support through special accommodations, extra assistance and assessments.

Account Executive - Payables and Receivables

Kelly Services
El Paso, TX
10.2008 - 03.2009
  • Produced regular sales reports for review by assistant manager.
  • Developed, maintained and utilized diverse client base.
  • Recorded accurate and efficient records in customer database.
  • Kept detailed records of daily activities through online customer database.
  • Worked independently with minimal supervision.
  • Worked with sales team to collaboratively reach targets.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Special Education Paraprofessional

Birdville Independent School District
08.2006 - 05.2008
  • Supported teacher in development of individual learning strategies.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
  • Offered student support through special accommodations, extra assistance and assessments.

Customer Service Representative

Liquid Environmental Solutions Corp
07.2003 - 05.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Entered billing information from completed orders.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.

Special Education Paraprofessional

Grapevine-Colleyville Independent School District
08.2000 - 05.2003
  • Supported teacher in development of individual learning strategies.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.

Education

Bachelor of Arts - Education

Western Governors University
Salt Lake, NM

Associate of Arts -

Tarrant County College District
Fort Worth, TX
05.1999

High School Diploma -

Sunset High School
Dallas, TX
05.1987

Skills

  • Computer Proficiency
  • Administrative Support
  • Report Preparation and Analysis
  • Remediation Services
  • Customer Service Process Improvement
  • Staff Coaching and Training

Languages

Spanish
Native or Bilingual

Timeline

Front End Manager

Ross
08.2022 - Current

Special Education Paraprofessional

Canutillo Independent School District
04.2009 - 05.2012

Account Executive - Payables and Receivables

Kelly Services
10.2008 - 03.2009

Special Education Paraprofessional

Birdville Independent School District
08.2006 - 05.2008

Customer Service Representative

Liquid Environmental Solutions Corp
07.2003 - 05.2006

Special Education Paraprofessional

Grapevine-Colleyville Independent School District
08.2000 - 05.2003

Bachelor of Arts - Education

Western Governors University

Associate of Arts -

Tarrant County College District

High School Diploma -

Sunset High School

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