Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Catherine Anderson

Opelousas,LA

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

10
10
years of professional experience

Work History

Front End Manager

Wal-Mart Supercenter
Opelousas, LA
11.2019 - Current
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping and security.
  • Coached employees through day-to-day work and complex problems.
  • Evaluated employee performance and made recommendations for improvements.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Managed shelf inventory and customer-focused loss prevention strategies
  • Reviewed financial reports and trend forecasts
  • Maintained strong customer relations and effective customer service standards
  • Evaluated employee performance and made recommendations for improvements

Auditor

Days Inn Hotel
Opelousas, LA
01.2018 - 02.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Logged wake-up call requests and set up automatic rings in system.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Checked requests and room service for accuracy and guests needing assistance.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Documented accounts and logs throughout shift to keep up with requirements.

Insurance Agent

Union National Life Insurance
Lafayette, LA
09.2013 - 01.2018
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance
  • Approached potential clients by using direct marketing mailings and phone contacts
  • Responded to customer calls swiftly to resolve issues and answer questions
  • Built relationships with clients using active listening and issue resolution to provide excellent service
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 60%

Education

Associate of Science - Criminal Justice

Louisiana State University At Eunice
Eunice, LA
05.2021

Associate of Applied Science - Accounting And Business Management

South Louisiana Community College
Lafayette, LA
08.2013

Skills

  • Merchandising Expertise
  • Office Management
  • Computer Proficiency
  • Financial Forecasting
  • Team Management
  • Customer Service Process Improvement
  • Staff Training
  • Cash Handling and Reconciliation
  • Staff Coaching and Training
  • Maintaining Clean Work Areas
  • Refunds Exchanges and Adjustments
  • Cash Drawer Balancing

Accomplishments

  • Supervised team of over 30 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved great results through effectively helping with inventory.

Timeline

Front End Manager

Wal-Mart Supercenter
11.2019 - Current

Auditor

Days Inn Hotel
01.2018 - 02.2021

Insurance Agent

Union National Life Insurance
09.2013 - 01.2018

Associate of Science - Criminal Justice

Louisiana State University At Eunice

Associate of Applied Science - Accounting And Business Management

South Louisiana Community College

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Catherine Anderson