Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Patricia Martin

Las Vegas,NV

Summary

Team focused customer service professional responsible for addressing customer needs and ensuring they have a positive experience. Through active listening, empathy, problem-solving and communication. From a dedicated teaching assistant, to more complex project and construction management experience. The customer first mentality has always been at the forefront of everything I do.

Overview

15
15
years of professional experience

Work History

Inside Sales Advisor

Tesla
05.2023 - Current
  • Assited 40-70 customers daily and answered questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Work across departments to facilitate smooth transactions
  • Designed and assisted in implementation of sales department strategies

Canine Concierge

BringFido.com
11.2022 - 05.2023
  • Assist BringFido customers around the world to make pet-friendly hotel reservations.
  • Responsibilities also include providing travel-related advice regarding pet-friendly activities, events, and restaurants.
  • Assist customers via phone and email support and must be comfortable with multi-tasking.
  • Actively market the Bringfido platform through phone and email interactions.

SPECIAL PROGRAM TEACHER ASSISTANT

Clark County School District
02.2022 - 08.2022
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Interacted 1:1 with a special needs child to educate, and facilitate positive inclusion
  • Assisted all grades and teachers throughout entire school as needed

FAMILY COMMUNITY DEVELOPMENT MANAGER

DTP
11.2012 - 12.2013
  • Designed, project managed, and executed the completion of the Container Park play area
  • Increased community engagement with families in Downtown Las Vegas through events, classes and other social interactions
  • Work with multiple Downtown Project entities such as small business and tech teams to help recruit nationwide talent into Downtown Las Vegas

CULTURE CONSULTANT

Zappos Insights
09.2010 - 11.2012
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Worked with companies from around the world to help them define, understand, and execute culture philosophies for their organizations to grow business, attract and retain customers, and develop and retain happy employees.
  • Managed, organized, and executed culture camps or external companies
  • Created and managed the Zappos external speaking teams.
  • Gave office tours to external guests
  • Created and developed the Zappos public speaking program
  • Worked with external PR agency to assist with scheduling speakers

CUSTOMER SERVICE REP

Zappos.com
09.2009 - 09.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped drive Zappos brand through customer engagement

Education

High School Diploma -

Tahoma High School
Maple Valley
06.1995

Skills

    Project management, construction management, customer service, culture consultation, administrative

Volunteer Experience

  • Goodie Two Shoes volunteer since 2019
  • Girl Scouts of Southern Nevada gala committee member 2020-2021

Timeline

Inside Sales Advisor

Tesla
05.2023 - Current

Canine Concierge

BringFido.com
11.2022 - 05.2023

SPECIAL PROGRAM TEACHER ASSISTANT

Clark County School District
02.2022 - 08.2022

FAMILY COMMUNITY DEVELOPMENT MANAGER

DTP
11.2012 - 12.2013

CULTURE CONSULTANT

Zappos Insights
09.2010 - 11.2012

CUSTOMER SERVICE REP

Zappos.com
09.2009 - 09.2010

High School Diploma -

Tahoma High School

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Patricia Martin