Patricia Martin
Napa,Ca.
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities. Possesses a positive attitude and a strong willingness to take on additional responsibilities to meet team goals. Seeking a full-time position that offers professional challenges to utilize exceptional interpersonal skills, excellent time management abilities, and problem-solving expertise. Excited about the opportunity to join your team and contribute to its success.
Overview
22
22
years of professional experience
Work History
Mortgage Loan Processor & Office Assistant
Custom Lending Group, Inc- Real Estate Loan Broker/ Mgr.: Dale DiGennaro
2018.05 - Current
- Handling incoming calls and other communications
- Accessing various lending websites and uploading documents as needed for each client file
- Managing filing system
- Recording information as needed
- Greeting clients as needed
- Updating paperwork, maintaining documents, and entering data into Point computer system
- Helping organize & maintain common office areas
- Maintaining office supply inventory
- Aiding in client reception as needed
- Scanning documents into system, creating maintaining and entering information into database
- Ordering client thank you gifts online
- Completing quarterly & yearly data entry into NMLS website
- Completing broker recertification tasks with banks by sending appropriate documents.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Set up and completed loan submission packages.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
Visual Merchandise Assistant
Macy's- Visual Merchandising/ Mgr: Thomas Gacosta
2017.10 - 2018.01
- Design and implement creative strategies
- Create appealing and eye-catching visual displays, while following a company implemented guide
- Produce window displays, signs, interior displays, floor plans and special promotions
- Identify key messages and set a clear image for the result
- Maintain workshop and clean as needed
- Present designs and communicate ideas with management
- Assist customers if needed
- Research lifestyles, demographics, and trends
- Constantly change displays and signage to keep up with changing trends.
- Assisted in the development of promotional campaigns to drive store traffic during peak seasons, leading to increased sales opportunities.
- Maximized sales revenue with targeted merchandising strategies based on customer demographics and preferences.
- Participated in regular store audits for compliance with merchandising standards, leading to improved visual appeal and customer satisfaction.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Collaborated with store managers to determine best placement for merchandise displays.
Customer Service & Donations Coordinator- Full Time
Savoir Faire- Art supply Import Company/ Mgr: Steve Turgeon
2014.08 - 2017.10
- Record and enter incoming orders from PO's sent in from customers into Enspire computer program
- Creating spreadsheets for specific clients
- Creating acknowledgements via Adobe
- Confirming orders with customers via email or phone
- Making sure all orders balance and dollar amount is correct
- Remember to give clients appropriate discount structures and promo pricing
- Managing filing system
- Mail out samples to clients
- Approving donation requests sent in by different organizations (schools, societies, etc.)
- Take phone calls and field questions from random people about products we carry
- Product knowledge retention
- Handling incoming calls and other communications
- Research and follow through with clients on questions they have
- Maintain office surroundings
- Maintaining office supply inventory.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Color Matching/Mixing/Tinter- Full Time
Krafts Body Shop/ Mgr: Marc Wilson
2012.07 - 2014.08
- Read work orders for all incoming cars
- Collect color codes for cars that need to be painted
- Make proper amount of PPG 'Waterborne' paint for each job following scale measurements and implemented program
- Match color to cars Using PPG sun gun light and wax and grease remover
- Work closely with Paint Shop Manager, Painters, Estimators and Body Tech
- Communicate verbally, Mix and tint colors according to color chart and paint formulas
- Make spray out color cards (using Iwata spray gun) for each job
- Label/organize color books
- Maintaining paint shop supply inventory
- Maintain workshop and clean as needed
- Some light office work and customer interaction
- Attended occasional weekend I-car classes.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring client satisfaction.
- Delivered consistent quality results, achieving a reputation as a reliable provider of professional automotive paint services.
- Adhered to all local regulations regarding the legal limits for automotive painting, ensuring compliance at all times.
Job Closer
Canepa Design- Automotive Restoration shop / Mgr: Kel Christensen
2009.10 - 2012.07
- Put together final invoices using Microsoft excel spread sheets and Quick Books accounting programs for high-end automotive restorations
- Collect all documents and invoices for each job by searching through files in accounting, parts, and human resource departments
- Hand-write all itemized invoices
- Document invoice numbers
- Handling incoming calls and other communications
- Managing filing system
- Organize files for each job (putting documents in hard and soft files in date order)
- Photocopy documents for each job (invoices from outside vendors and emails to and from clients and shop manager, etc.)
- Communication with outside billing departments for invoices as needed
- Assist with reception as needed.
Auto Parts Driver
Santa Cruz Auto Parts-Auto Parts Store/ Mgr: Danny
2009.04 - 2009.10
- Delivering auto parts to customers in timely manner
- Maintain & Stock store & stock room
- Assist with customers as needed
- Heavy lifting of automotive parts
- Handling incoming calls and other communications.
- Streamlined delivery routes for increased efficiency and reduced fuel costs.
- Continuously updated knowledge of auto parts to provide accurate information to clients upon delivery.
- Mentored new drivers on best practices within the company''s operations and procedures.
- Maintained detailed records of deliveries, ensuring accurate billing and inventory management.
- Developed strong relationships with clients through consistent professionalism and reliability in deliveries.
- Participated in regular staff meetings, contributing valuable insights regarding process improvements related to deliveries.
- Pulled parts off store shelves to fill customer orders.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
Production Assistant- Part Time
Global Media Sales, Inc./ Mgr: Todd Bria
2007.03 - 2009.10
- Handling incoming calls and other communications
- Managing filing system
- Accounts Payable & Receivable
- Mail out physical printed magazines to clients
- Recording information as needed- Excel & Microsoft Word
- Greeting clients as needed
- Updating paperwork, maintaining documents, and entering data into Point computer system
- Helping organize & maintain common office areas
- Maintaining office supply inventory
- Aiding in client reception as needed
- Scanning documents into system, creating maintaining and entering information into database
- Ordering client thank you gifts online.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Administrative Assistant- Part Time
David Schwartz EA.,- Accounting, Business Services and Taxes Inc.
2007.10 - 2009.01
- Invoicing/billing clients via Peachtree accounting computer program, Packaging client taxes, Filing documents, Spreadsheet work via Excel computer program, Preparing client personal documents for taxes, Shred client documents, postage machine
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Visual Display Technician -Full Time
Gottschalks- Visual display
2003.02 - 2005.07
- Maintaining mannequins, Painting, Decorating, Merchandising, Window dressing, Lettering, Ironing, Cleaning, Displays, Events, Store display presentation, Organize workshop
Education
Basic computer and English courses -
Cabrillo College
Aptos, CA12.1999
High School Diploma -
Harbor High School
Santa Cruz, CA06.1999
Skills
- Meeting deadlines
- Inventory Monitoring
- Verbal and written communication
- Administrative Support
- Computer Proficiency / Microsoft Excel / Outlook
- Social Media Promotion
- Data Entry
- Critical Thinking
- Key holder experience
Specialtycertificates
- Chanel cosmetics
- PPG Waterborne paints
Hobbies and Interests
- Freelance retro hair/makeup styling
- Art & painting
- Vintage car enthusiast
- Lover of old Hollywood glamour!
Timeline
Mortgage Loan Processor & Office Assistant
Custom Lending Group, Inc- Real Estate Loan Broker/ Mgr.: Dale DiGennaro
2018.05 - Current
Visual Merchandise Assistant
Macy's- Visual Merchandising/ Mgr: Thomas Gacosta
2017.10 - 2018.01
Customer Service & Donations Coordinator- Full Time
Savoir Faire- Art supply Import Company/ Mgr: Steve Turgeon
2014.08 - 2017.10
Color Matching/Mixing/Tinter- Full Time
Krafts Body Shop/ Mgr: Marc Wilson
2012.07 - 2014.08
Job Closer
Canepa Design- Automotive Restoration shop / Mgr: Kel Christensen
2009.10 - 2012.07
Auto Parts Driver
Santa Cruz Auto Parts-Auto Parts Store/ Mgr: Danny
2009.04 - 2009.10
Administrative Assistant- Part Time
David Schwartz EA.,- Accounting, Business Services and Taxes Inc.
2007.10 - 2009.01
Production Assistant- Part Time
Global Media Sales, Inc./ Mgr: Todd Bria
2007.03 - 2009.10
Visual Display Technician -Full Time
Gottschalks- Visual display
2003.02 - 2005.07
Basic computer and English courses -
Cabrillo College
High School Diploma -
Harbor High School
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