Brandy Aguayo
Napa,CA.
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Efficient Restaurant Server known for high productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth operational flow and satisfaction. Excel using communication skills, adaptability, and teamwork to create exceptional dining experiences.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Thomas Keller Restaurant Group, La Calenda
Yountville, CA
08.2022 - 12.2024
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Processed payments from customers using cash registers or POS systems.
- Ensured compliance with health and safety regulations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Restaurant Server
Restaurant, The Q Restaurant Bar & Restaurant
Napa, CA
10.2018 - 06.2021
- Managed customer orders, checked dishes accuracy, presentation, temperature and coordinated delivery to tables in correct sequence
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Answered phone inquiries to schedule, confirm reservations, record takeout orders and respond to service questions
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
Banquet Server
The Vintage Estates
Yountville, CA
09.2017 - 09.2018
- Assisted private planners working in conjunction with The Estate Yountville
- Banquet Captain- led servers during cocktail, dinner, lunch, and breakfast service
- Hosted corporate, non-profit, association, and special events
- Completed special projects including the reorganization of storage facilities
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Executed synchronized meal service simultaneously serving multiple guests.
- Answered guest questions about event plans and food service choices.
Education
AA Degree - Spanish
Napa Valley Community College
Napa, CA05-2025
Diploma -
Vintage High School
Napa, CA2018
Skills
- Task prioritization
- Customer service
- Time management
- Effective communication
- Problem solving
- Cash handling
- Bar terminology
- Spanish translation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Restaurant Server
Thomas Keller Restaurant Group, La Calenda
08.2022 - 12.2024
Restaurant Server
Restaurant, The Q Restaurant Bar & Restaurant
10.2018 - 06.2021
Banquet Server
The Vintage Estates
09.2017 - 09.2018
AA Degree - Spanish
Napa Valley Community College
Diploma -
Vintage High School
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