Patricia Martin
Wickliffe
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Dental Office Manager
Innovative Smiles
07.2023 - 01.2025
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
Dental Practice Manager of Operations
Heartland Dental
12.1997 - 10.2022
- Since affiliation with Heartland Dental 5 years ago, partnered with doctor and team to double yearly production.
- Able to maintain consistent profitability ranging between 30-40% monthly.
- Able to maintain all controllable expenditures including salary, supply and labs.
- Partnered with team to maintain consistent Press Ganey score at or above 97% patient satisfaction.
- Managed multiple practices as needed by Heartland Dental. Able to form professional relationships with doctors and teams to promote patient satisfaction.
- Consistently maintain healthy accounts receivables. I am asked to partner with multiple offices to help them with their accounts receivable issues.
- Consistent team retention.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Education
Associate of Science - Nursing
Cuyahoga Community College
Cleveland, OH05.1994
Associate of Science - Nursing
Meridia Huron School of Nursing
Cleveland, OH05.1994
Skills
- Operational Requirements
- Delegation and Work Assignment
- Payroll Administration
- Employee Performance Evaluations
- New Hire Orientation
- Customer Inquiries
- Patient Relations
Education
Cleveland, OH,Cleveland, OH
Contact
Wickliffe, United States 44092
Timeline
Dental Office Manager
Innovative Smiles
07.2023 - 01.2025
Dental Practice Manager of Operations
Heartland Dental
12.1997 - 10.2022
Associate of Science - Nursing
Cuyahoga Community College
Associate of Science - Nursing
Meridia Huron School of Nursing
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