Patricia Martinez
Administrative Assistant
Denver,CO
Summary
I am a Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. I sell vinyl siding and any exterior products while adapting to new industry trends and changing customer desires. I' am Dedicated Home exteriors professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am Reliable and upbeat Administrative assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and business account filing. I am Dedicated and dependable. I am a relationship-builder with excellent organizational strengths and superior work ethic.
- A Reliable Administrative Assistant with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
10
10
years of professional experience
Work History
ELITE CUSTOM EXTERIORS
ELITE CUSTOM EXTERIORS LLC
DENVER, CO
03.2018 - Current
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in home and exterior products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased business sales utilizing Home Exterior knowledge.
- Developed strong rapport with customers and created positive impression of business.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Collaborated in timely processing of billing and accounts receivables.
- Monitored and directed incoming mail and prepared outgoing mail.
- Responded to questions and managed communications with customers and jobs
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using POS software.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Drove implementation software to automate office operations.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Performed billing, collection and reporting functions for office
- Completed bi-weekly payroll for employees.
- Increased customer satisfaction by resolving [product or service] issues.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Inbound Problem Solver
Amazon
Aurora, CO
04.2019 - 10.2019
- Facilitated aterial orders and completed accurate to meet aggressive deadlines.
- Optimized customer support by establishing collaborative service environment.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained staff on operating procedures and company services.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Devised workaround solutions for Elite -related issues
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Operated POS system to itemize and complete average of 100 customer purchases.
- Recorded actions taken, issues resolved and correct information to effectively manage customer accounts.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Entered orders into Elite's computer database system.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Assistant Purchaser
All American Asphalt
Corona, CA
03.2016 - 04.2017
- Checked purchase requisitions for conformance to company policy and proper approvals.
- Developed and helped to implement purchasing policies and procedures.
- Processed requisitions and purchase orders for supplies and equipment.
- Resolved vendor or contractor grievances and claims against suppliers.
- Negotiated with vendors to determine optimal solutions in terms of price, quality and service.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.
- Traveled internationally [Number] times per year to observe newest trends and make proactive buying choices.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Received and processed stock into inventory management system.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Education
High School Diploma -
La Sierra High School
Riverside, CA07.1997
Skills
- Building Customer Relationships and Loyalty
- Locating Merchandise
- Payment Processing
- Loss Prevention
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Inventory Management
- POS Software
- Excellent Written and Verbal Communication
- Merchandise Receiving and Handling
- Sales and Promotions
- Merchandise Recommendations
- Returns and Exchanges
- Product Knowledge
- Customer Assistance
- Information Analysis
- Staff Support
- Store Organization
- Purchase Packaging
- Sales Contracts
- Merchandise Financing
- Documentation and Reporting
- Register Opening and Closing
- Special Orders
- Store Opening and Closing
- Cash Handling
- Purchase orders organization
- Office management
- Multi-line phone proficiency
- Customer and client relations
- Filing and data archiving
Languages
Spanish
Full Professional
Timeline
Inbound Problem Solver
Amazon
04.2019 - 10.2019
ELITE CUSTOM EXTERIORS
ELITE CUSTOM EXTERIORS LLC
03.2018 - Current
Assistant Purchaser
All American Asphalt
03.2016 - 04.2017
High School Diploma -
La Sierra High School