Patricia martinez
Houston,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
Houston, TX
11.2022 - Current
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Party Host
Urban Air Adventure Park
Sugar Land, TX
01.2020 - 03.2025
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
Cashier
Canes Chicken Fingers
Stafford, TX
03.2020 - 11.2021
- Built and maintained productive relationships with employees.
- Collected payments and provided accurate change.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Dulles High School
Sugar Land, TX05-2023
Some College (No Degree) -
Wharton County Junior College
Wharton, TXSkills
- Complaint resolution
- Scheduling
- Account updating
- Follow-up skills
- Retail marketing
- Key stakeholder relationship building
- Refunds processing
- Team collaboration
- Order fulfillment
- Customer relationship management (CRM)
- Active listening
- Payment processing
- Product knowledge
- Researching
- Shipping and receiving
- Product sales
- Decision-making
- Paperwork processing
- Staff training
- Complaint handling
- Customer service
- Money handling
- Call center experience
Affiliations
- I love to be fit and eat healthy and gym three times a week
Languages
Spanish
Native/ Bilingual
Accomplishments
- i love to challenge myself on learning new things and also pushing my self to do more
Certification
- I have no type of certifications or licenses, i am currently in college trying to be a BSN
Timeline
Customer Service Representative
Home Depot
11.2022 - Current
Cashier
Canes Chicken Fingers
03.2020 - 11.2021
Party Host
Urban Air Adventure Park
01.2020 - 03.2025
High School Diploma -
Dulles High School
Some College (No Degree) -
Wharton County Junior College
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