Patricia Martinez
FORTWORTH
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
16
16
years of professional experience
Work History
Manager
EzPawn
FORTWORTH
10.2025 - 06.2026
- Managed daily operations of pawn and gun retail environment.
- Oversaw inventory management and product pricing strategies.
- Trained and mentored staff on customer service best practices.
- Ensured compliance with local, state, and federal regulations.
- Resolved customer inquiries and complaints effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
Manager
Purple Heart Pawn&Gun
FORTWORTH
01.2010 - 10.2025
- Managed daily operations of pawn and gun retail environment.
- Oversaw inventory management and product pricing strategies.
- Trained and mentored staff on customer service best practices.
Education
Sinton High School
Sinton , TxSkills
- Inventory management
- Retail operations
- Pricing strategy
- Regulatory compliance
- Operational planning
- Staff training
- Shift scheduling
- Customer service
- Customer satisfaction
- Team leadership
- Problem solving
- Conflict resolution
- Effective communication
- Relationship building
Timeline
Manager
EzPawn
10.2025 - 06.2026
Manager
Purple Heart Pawn&Gun
01.2010 - 10.2025
Sinton High School