Patricia Mateo
Orlando,FL
Summary
Motivated manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude. Proficient in utilizing relationship-building skills to foster business relationships in order to drive sales and customer retention.
Overview
7
7
years of professional experience
Work History
Sales Activation Specialist
Charter Communications, Spectrum
Maitland, FL
08.2022 - 09.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Effectively activated Charter Products and Services to existing customers by way of inbound, or outbound, dialing system in accordance with company standards and policies.
- Upsold additional product and services to existing customers by identifying and maximizing opportunities.
- Met required targets and key performance indicators set forth by the business to include calls per day, upsell of new prospects, and product activation.
General Manager
Honey Bake Ham
Orlando, FL
05.2021 - 08.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Reduced employee turnover by fostering positive work environment and offering
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Achieved overall performance goals including sales, customer service, product quality, and staff development.
Team Leader
Walmart
Orlando, FL
09.2017 - 05.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Maintained inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
Certification - Agile Scrum Mater
Simpli Learn
Orlando, FL03.2024
Associate of Arts - Business Administration
Valencia College
Orlando, FL06.2022
Skills
- Skilled in Microsoft Office
- Proficient in KPI Reporting
- Analytical Thinking
- Patient Communication Abilities
- Teamwork and Collaboration
- Customer Service
Accomplishments
Spectrum Top 10% Mobile Sales MTD January -March
Honey Bake Ham Business To Business Holiday Projection MTD 2021-2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Activation Specialist
Charter Communications, Spectrum
08.2022 - 09.2024
General Manager
Honey Bake Ham
05.2021 - 08.2022
Team Leader
Walmart
09.2017 - 05.2021
Certification - Agile Scrum Mater
Simpli Learn
Associate of Arts - Business Administration
Valencia College