Patricia Mateo
Orlando,FL
Summary
Motivated manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude. Proficient in utilizing relationship-building skills to foster business relationships in order to drive sales and customer retention.
Overview
7
7
years of professional experience
Work History
Sales Activation Specialist
Charter Communications, Spectrum
08.2022 - 09.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Effectively activated Charter Products and Services to existing customers by way of inbound, or outbound, dialing system in accordance with company standards and policies.
- Upsold additional product and services to existing customers by identifying and maximizing opportunities.
- Met required targets and key performance indicators set forth by the business to include calls per day, upsell of new prospects, and product activation.
General Manager
Honey Bake Ham
05.2021 - 08.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Reduced employee turnover by fostering positive work environment and offering
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Achieved overall performance goals including sales, customer service, product quality, and staff development.
Team Leader
Walmart
09.2017 - 05.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Maintained inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
Certification - Agile Scrum Mater
Simpli Learn
Orlando, FL03.2024
Associate of Arts - Business Administration
Valencia College
Orlando, FL06.2022
Skills
- Skilled in Microsoft Office
- Proficient in KPI Reporting
- Analytical Thinking
- Patient Communication Abilities
- Teamwork and Collaboration
- Customer Service
Accomplishments
Spectrum Top 10% Mobile Sales MTD January -March
Honey Bake Ham Business To Business Holiday Projection MTD 2021-2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Activation Specialist
Charter Communications, Spectrum
08.2022 - 09.2024
General Manager
Honey Bake Ham
05.2021 - 08.2022
Team Leader
Walmart
09.2017 - 05.2021
Certification - Agile Scrum Mater
Simpli Learn
Associate of Arts - Business Administration
Valencia College
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