Patricia McCaffrey
Medford,NY
Summary
Highly organized administrative team member with years of experience in the field. Eager to contribute to team success through hard work and organizational skills.
Overview
16
16
years of professional experience
Work History
Office Coordinator
Brookhaven Family Medicine
Patchogue, New York
05.2017 - Current
- Created memoranda and documents to relay important information to staff.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Oversaw office records and maintained strict document control.
- Liason between ECW and staff as well as liason between IT department and staff.
- Reviewed and sent medical records to other physicians upon request.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Planned and supported staff office meetings by preparing agendas.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Office Manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Mentored office employees on proper administrative procedures and how to use programs such as ECW, keeping operations consistent and efficient for maximum performance.
- Supervised 6 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Coordinated meetings by reserving conference rooms and sending electronic meeting invitations to participants.
Medical Records Clerk
Brookhaven Family Medicine
Patchogue, New York
11.2010 - Current
- Process all NCQA/CMS Measures.
- Process all HEDIS/QARR insurance requests.
- Maintain incoming faxes via ECW, insure all incoming faxes are routed into patient charts.
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Gathered patient information by collecting demographic information from variety of sources.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness and security for medical records and health information.
- Followed exact procedures for handling transfers and other releases of medical records.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Utilized ECW to manage and confirm patient data, such as insurance, demographic and medical history information.
- Identified new methods to optimize medical records management.
- Completed Insurance Risk Adjustment Reviews.
Education
High School Diploma -
Franklin K Lane
Brooklyn, NYTimeline
Office Coordinator
Brookhaven Family Medicine
05.2017 - Current
Medical Records Clerk
Brookhaven Family Medicine
11.2010 - Current
High School Diploma -
Franklin K Lane
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