Patricia McCally
Phoenix,AZ
Summary
Manager specializing in customer service standards and conflict resolution. Demonstrated success in optimizing workflows and ensuring precise payroll administration. Extensive experience in managing insurance policies and overseeing accounts payable and receivable.
Overview
17
17
years of professional experience
Work History
Manager
Savage Air Conditioning
Tempe, Arizona
02.2009 - 07.2026
- Optimized workflow efficiency by scheduling service appointments and allocating resources effectively.
- Resolved customer complaints with effective solutions, ensuring high standards of service excellence.
- Enforced customer service standards to maintain quality and address issues promptly.
- Maintained accurate records of employee attendance, payroll data, and vacation requests.
- Successfully diffused tense customer related situations while remaining calm and professional under pressure.
- Managed accounts payable and receivable processes, ensuring timely payments and maintaining accurate financial records.
- Processed payroll for employees, ensuring accurate and timely compensation based on hours worked.
- Coordinated human resources activities, facilitating onboarding and maintaining comprehensive employee records.
Education
Bachelor of Arts - American History
University of Texas
Austin, TX06-1973
Skills
- Customer service management
- Accounts payable
- Accounts Receivable
- Financial reporting
- Payroll administration
- Human resources management
- Scheduling
- Service Titan
- House Call Pro
Timeline
Manager
Savage Air Conditioning
02.2009 - 07.2026
Bachelor of Arts - American History
University of Texas