Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Meehan

Norwalk,CT

Summary

Reliable manager with 27 years in the customer service industry, dedicated to providing the highest standard of service while creating a warm and welcoming environment for customers. Strong work ethic and enthusiastic lifelong learner who always strives to do the best while learning and enriching knowledge to develop improved services to the workplace.

Overview

27
27
years of professional experience

Work History

Head of Reader Sevices

Darien Library
01.2016 - 08.2023
  • This Department Head position is responsible for creating and executing how staff provides engaging and knowledgeable library services to the library community
  • Planned, organized, and supervised activities of Reader Services staff, and participated in collection development, and adult programs.
  • Directly supervised staff of 3 full-time and 4 part-time staff members including preparing schedules, approving payroll, tracking budgets, and providing continuing training and coaching
  • Prepared narrative and statistical reports
  • Highly collaborative with direct reports by setting team goals, delegating tasks, and implementing deadlines.
  • Conducted team meetings and communicated updated library policy changes, best practices, and continuing expectations to help staff achieve success.
  • Evaluated staff performances annually and provided positive feedback, as well as addressing inefficiencies.
  • Optimized customer experience by delivering superior services, effectively troubleshooting issues with patron complaints, and managing fine resolutions.
  • During COVID, we introduced Microsoft Teams for collaborative projects and achieved productivity.

Reader’s Advisor

Darien Library
08.2008 - 12.2015
  • Provided a hospitable and welcoming environment for library patrons, by offering extreme customer service
  • Created daily work schedules, and developed and maintained audio-book collection while adhering to budgets. Met with account representatives from publishing companies
  • Trained new department staff members and participated in staff development programs, such as digital media conferences and technology classes
  • Delivered books as part of community outreach to homebound in the Darien community
  • Discovery and expansive knowledge of new books to provide engaging book recommendations in both physical and virtual environments
  • Maintained good and collaborative relationships with colleagues in all departments..

Circulation Assistant

Darien Library
10.1996 - 07.2008
  • Assisted patrons with circulation functions of library services, offered reading recommendations, and engaged with patrons through daily programs
  • Worked collaboratively with full-time staff to create marketing displays, shelve books, and offer knowledgeable recommendations.

Nursery School Teacher

First Congregational Church Nursery School
08.2002 - 05.2008
  • Responsible for instruction and oversight of sixteen 3-year-olds.
  • Created a safe and nurturing learning environment for preschoolers.
  • Planned and executed activities to stimulate physical, social, and intellectual growth.
  • Supported students in developing self-esteem and self-confidence.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Collaborated with teachers, parents, and administrators to facilitate positive outcomes for students.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Education

Bachelor of Science - Psychology/Education

Catholic University of America
Washington, D.C.

Some College (No Degree) -

Professional Memberships
Darien, CT

Skills

  • Stellar customer service
  • Teamwork and collaboration
  • Community relations
  • Marketing materials
  • Multitasking abilities
  • Problem-solving skills
  • Proficiency with Microsoft Office software

Timeline

Head of Reader Sevices

Darien Library
01.2016 - 08.2023

Reader’s Advisor

Darien Library
08.2008 - 12.2015

Nursery School Teacher

First Congregational Church Nursery School
08.2002 - 05.2008

Circulation Assistant

Darien Library
10.1996 - 07.2008

Bachelor of Science - Psychology/Education

Catholic University of America

Some College (No Degree) -

Professional Memberships

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Patricia Meehan