PATRICIA MEEKE
Auburn
Summary
Dynamic Office Manager at A-1 Roofing, Inc. adept at vendor negotiation and quality control, achieving significant cost savings. Proven track record in enhancing customer relations and training new hires. Excels in Excel reporting and communication, fostering a collaborative environment while ensuring compliance and efficiency in operations.
Overview
11
11
years of professional experience
Work History
Office Manager
A-1 Roofing, Inc
Port Orchard, WA
08.2022 - Current
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Implemented quality control measures to uphold company standards.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Provided training to new hires on office policies and procedures.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Escrow Assistant
First American Title Insurance Co
Bellevue, WA
02.2018 - 07.2022
- Resolved issues related to escrow accounts by communicating with customers and lenders.
- Ensured the customers confidential information remained confidential this included banking information along with social security numbers, birthdates and addresses.
- Ensured compliance with state laws and regulations regarding real estate transactions.
- Processed payments from buyers and sellers in a timely manner.
- Scheduled and coordinated delivery of security certificates to and from companies and customers.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Verified funds received were sufficient to cover closing costs prior to closing date.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
- Provided customer service through phone calls or emails promptly and professionally.
Service Advisor
Honda of Kirkland
Kirkland, WA
07.2015 - 02.2018
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Maintained records of customer interactions and transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints in an efficient and courteous manner.
- Contacted customers about potential service upgrades, new services and account changes.
- Greeted customers and addressed their needs in a professional manner.
Education
High School Diploma -
Shelton High School
Shelton, WA06.1996
Skills
- Ability to safeguard sensitive data
- Quality control
- Meeting coordination
- Payment monitoring
- Employee training
- Excel reporting
- Customer service
- Document organization
- Time management
- Problem solving
- Communication skills
- Attention to detail
- Financial reporting
- Clear oral/written communication
- Schedule management
- Customer relations
- Teamwork and collaboration
- MS office
- Professional demeanor
- Organizational skills
Timeline
Office Manager
A-1 Roofing, Inc
08.2022 - Current
Escrow Assistant
First American Title Insurance Co
02.2018 - 07.2022
Service Advisor
Honda of Kirkland
07.2015 - 02.2018
High School Diploma -
Shelton High School