Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Minaya

Kissimmee,FL

Summary

Dynamic and results-driven professional with extensive experience at Alivi, excelling in customer service and problem-solving. Proven ability to streamline processes and enhance patient care coordination. Skilled in effective communication and medical record management, consistently delivering exceptional support and resolving complex issues to meet diverse customer needs.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Alivi
Kissimmee , FL
10.2024 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Implemented innovative methods for streamlining the customer service process.
  • Answered customer inquiries via phone, email, and chat.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Intake Specialist

Freedomcare
Kissimmee, FL
12.2021 - 09.2024
  • Facilitated homecare service access by contacting patients for assistance.
  • Coordinated with caregivers to streamline enrollment processes for full employment.
  • Secured patient care authorizations by liaising with health insurance companies.
  • Conducted daily follow-ups with 40-60 patients, documenting all relevant information.

Covid-19 Remote Monitor

UnitedHealth Group/Insight Global
01.2021 - 12.2021
  • Contact patients that have been exposed to Covid-19 to confirm they were quarantining
  • Follow up on their symptoms, notate and file all updates on the patient's progress.
  • Calling 40-60 patients a day to follow up on progress and notate all information

Surgical Assistant

Mitchell Kline MD
New York, USA
04.2019 - 07.2020
  • Record patients' medical history, vital statistics, or information such as test results in medical records.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Show patients to examination rooms and prepare them for the physician.
  • Prepare and administer medications as directed by a physician.
  • Assist in MOHS surgical procedures.
  • Set up a schedule for other medical assistants in the practice.

Surgical Assistant

Buka Dermatology
New York, USA
11.2017 - 04.2019
  • Record patients' medical history, vital statistics, or information such as test results in medical records.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Show patients to examination rooms and prepare them for the physician.
  • Prepare and administer medications as directed by a physician.
  • Assist in MOHS surgical procedures.
  • Set up a schedule for other medical assistants in the practice.

Surgical Assistant

USA Vein Clinics
New York, USA
07.2017 - 11.2017
  • Record patients' medical history, vital statistics, or information such as test results in medical records.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Show patients to examination rooms and prepare them for the physician.
  • Prepare and administer medications as directed by a physician.
  • Assist in venous surgical procedures.

Education

Bachelor of Science - Forensic Psychology

John Jay College of Criminal Justice
New York, NY
06-2009

Skills

  • Customer service
  • Problem solving
  • Conflict resolution
  • Data entry
  • CRM software
  • Effective communication
  • Patient monitoring
  • Medical record management
  • Medication administration
  • Vital sign assessment
  • Care coordination
  • Patient education
  • Insurance verification

Languages

Spanish
Professional

Timeline

Customer Service Representative

Alivi
10.2024 - Current

Intake Specialist

Freedomcare
12.2021 - 09.2024

Covid-19 Remote Monitor

UnitedHealth Group/Insight Global
01.2021 - 12.2021

Surgical Assistant

Mitchell Kline MD
04.2019 - 07.2020

Surgical Assistant

Buka Dermatology
11.2017 - 04.2019

Surgical Assistant

USA Vein Clinics
07.2017 - 11.2017

Bachelor of Science - Forensic Psychology

John Jay College of Criminal Justice

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