Dynamic Sales Representative with proven skills in customer service and client relationship management. Known for effectively identifying customer needs and implementing cross-selling strategies to drive sales growth.
Overview
26
26
years of professional experience
Work History
Sales Representative
Omni Food Sales, Inc.
The Bronx
05.2021 - Current
Cultivated client relationships to identify and fulfill food product requirements, enhancing customer satisfaction
Delivered outstanding customer service by resolving inquiries and concerns promptly.
Trained new sales representatives on company products and processes, improving onboarding efficiency
Participated in trade shows to connect and demonstrate omni food sales offerings.
Developed key customer relationships to increase sales.
Identified and pursued cross-selling opportunities, contributing to overall sales growth
Identified areas of improvement in existing processes and implemented solutions accordingly.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Listened to customer needs to identify and recommend best products and services.
Sales Account Manager
Coca Cola Bottling Company of Northern New England
South Windsor
08.2010 - 12.2020
Cultivated customer relationships through targeted sales and order management for defined customer base within assigned territory.
Achieved volume and gross profit goals consistently.
Implemented sales strategies for promotional and incremental displays to increase product visibility.
Exceeded territorial growth margins by 14.9% over 2019 targets.
Store Manager
CVS Pharmacy
Hartford
02.2000 - 07.2010
Oversaw daily store operations and ensured compliance with company policies.
Trained and supervised staff to maintain high customer service standards.
Resolved customer complaints and ensured satisfaction during store visits.
Evaluated staff and provided constructive feedback to enhance performance.
Developed schedules to ensure optimal workforce coverage during peak hours.
Recruited, trained and supervised new employees.
Managed inventory levels and coordinated restocking of products.
Managed inventory tracking and conducted physical counts to reduce loss.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Ensured compliance with safety regulations and company policies.
Education
Nurses Assistant Certification -
Capital Community Technical College
Hartford, CT
08.1995
High School Diploma -
New Britain High School
New Britain, CT
06.1988
Skills
Product knowledge
Cross-selling strategies
Client relationship management
Customer service
Trade show participation
Training development
Effective communication
Accomplishments
CVS Pharmacy Paragon Award 2005
Timeline
Sales Representative
Omni Food Sales, Inc.
05.2021 - Current
Sales Account Manager
Coca Cola Bottling Company of Northern New England