Patricia Monroe
Charlotte,NC
Summary
Driven professional with a track record of fostering safe and positive environments in roles ranging from School Van Driver at Alexander Youth Network to Direct Support Professional at Step's Developmental Academy. Demonstrates leadership and effective communication, ensuring timely deliveries and conflict resolution. Excelled in roles requiring critical thinking and adaptability, contributing to a consistent record of achieving results and enhancing community engagement.
Overview
10
10
years of professional experience
Work History
School Van Driver
Alexander Youth Network
03.2024 - Current
- Exhibited professionalism when representing the school district during interactions with community members en route or at stops throughout service area.
- Developed strong rapport with students to create a positive atmosphere within the school van setting.
- Kept a watchful eye on student behavior while driving to ensure the prevention of bullying or any other misconduct.
Security Officer
Weatherspoon Security
08.2022 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Over the Road Truck Driver
Stevens Transport
10.2021 - 08.2022
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Contributed to accident-free driving records by exercising caution in high-traffic areas and following all safety regulations during road transports.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Resident Advisor
Salvation Army Shelter
09.2019 - 08.2021
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Checking in residence, answer phone, ensure compliance with shelter rules.
Direct Support Professional
Step's Developmental Academy
08.2014 - 08.2019
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Supervised daily activities and provided assistance to staff.
Education
Master of Science - Human Services
Walden University
Minneapolis, MN06.2025
Bachelor of Science - Human Services
Lee's McRae College
Banner Elk, NC05.2021
Skills
- Leadership
- Patience and Empathy
- Critical Thinking
- Adaptable to change
- Effective communication skills
- Attention to Detail
- Time Management
- Problem-Solving
- Dependable and Responsible
Timeline
School Van Driver
Alexander Youth Network
03.2024 - Current
Security Officer
Weatherspoon Security
08.2022 - 07.2023
Over the Road Truck Driver
Stevens Transport
10.2021 - 08.2022
Resident Advisor
Salvation Army Shelter
09.2019 - 08.2021
Direct Support Professional
Step's Developmental Academy
08.2014 - 08.2019
Master of Science - Human Services
Walden University
Bachelor of Science - Human Services
Lee's McRae College
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