Patricia Monteiro
Scranton,PA
Summary
Experienced with addressing and resolving client issues promptly and effectively. Uses strategic thinking to develop tailored solutions that meet client needs and drive satisfaction. Knowledge of industry best practices and track record of fostering strong client relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Advance Client Solutions Specialist
Bank of America
01.2023 - Current
- Probing and discovering pain points and areas of opportunity to better serve customers with bank products and services.
- Strong knowledge and detail of policy's and bank processes.
- Product and system reporting/research to determine areas of opportunity and quality/risk management.
Warehouse Associate/Fulfillment Problem Solver
Chewy
09.2020 - 01.2023
- Inbound Receiving department: Forklift certified, return specialist, problem solver, inventory research analyst, damage control and donation specialist.
- Performed inventory control, such as research, counting, tracking and replenishing And adjusting warehouse products.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified shipment and condition of freight ensuring to meet quality standards.
- Handled damaged and returned items, as well as managed and prepared inventory for donations freight.
Pca/ med tech
The Gardens of Green Ridge
09.2019 - 05.2020
- Provided care to residents for assisted living and Alzheimer's/dementia unit
- Observed daily activity, physical and mental well being
- Distributed medication to patients in compliance with meeting necessary deadlines
- Assisting in bathing changing and other daily functions.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Hairstylist
Malcolm's Haircutters
09.2013 - 08.2019
- Provided hair cutting, styling, and chemical services to the public, dealing with closing and night deposits.
- Answered phone calls and emails to schedule client appointments.
- Stayed updated on current hair trends and techniques to provide client satisfaction.
- Maintained regular client list and successfully handled walk-in customers.
- Evaluated client needs and recommended treatments to achieve desired results while maintaining hair health.
Education
High school or equivalent -
Empire Beauty School in Cosmetology
Moosic, PA07.2013
High school or equivalent - undefined
Scranton High School
Scranton, PA06.2011
Skills
- Customer Service
- Client engagement strategies
- Financial strategy development
- Quality control expertise
- Analytical problem-solving
- Inventory control
- Effective communication
- Teamwork
- Active listening
- Adaptability and flexibility
- Product knowledge
Additional Information
Team player, Works well under pressure, Good communication
Certification
Forklift Certification
Timeline
Advance Client Solutions Specialist
Bank of America
01.2023 - Current
Warehouse Associate/Fulfillment Problem Solver
Chewy
09.2020 - 01.2023
Pca/ med tech
The Gardens of Green Ridge
09.2019 - 05.2020
Hairstylist
Malcolm's Haircutters
09.2013 - 08.2019
High school or equivalent - undefined
Scranton High School
High school or equivalent -
Empire Beauty School in Cosmetology