Patricia Moore
New York,NY
Summary
Resourceful Librarian with meaningful experience cataloging and organizing library collections. Tactfully provides patrons with insightful direction to maximize customer service utility. Knowledgeable operator of library resources and passionate problem solver.
Overview
26
26
years of professional experience
Work History
Librarian
Brooklyn Public Library - New Lots Branch
08.1998 - Current
- Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
- Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
- Facilitated community engagement by planning and executing various educational programs, workshops, and events.
- Developed strong relationships with local schools through outreach programs, enhancing community involvement in the library.
- Conducted comprehensive collection analysis to identify gaps or redundancies, optimizing resource allocation and budget management.
- Optimized space utilization within the library facility through thoughtful design and organization of physical layouts.
- Established partnerships with other libraries and organizations for resource sharing, expanding access for patrons beyond our own collections.
- Delivered personalized reader''s advisory services based on individual preferences, fostering a love of reading among patrons.
- Provided expert instruction on using print and electronic resources during one-on-one consultations or group workshops.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Researched, planned, and set up attractive and informative library exhibits.
Travel and Tour Consultant
Self-employeed
06.2022 - Current
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Streamlined the booking process for increased efficiency, improving client relations and overall experience.
- Conducted comprehensive research on various destinations to maintain up-to-date knowledge of travel trends and offerings.
- Maintained accurate records of all transactions, guaranteeing accountability within financial reporting processes.
- Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
- Optimized itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Updated and maintained customer databases to increase customer retention.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Education
Bachelor Of Arts -
City College of New York of The City University of New York, The
New York, NY06.2006
Skills
- Automated Library Systems
- Research Queries
- Technical Support
- Reading Groups
- Community Engagement
- Literacy Development
- Interlibrary Loan Processes
- Problem-Solving Skills
- Verbal and Written Communication
- Works Well Independently
- Skilled Researcher
- Recordkeeping
- Social Media Knowledge
- Collection Development
- Data Collection
- Collaborative
Accomplishments
Created Root Resources, a program that trained women to become Family Daycare Providers and business owners. The program received national recognition and funding from the Institute of Museum and Library Services to expand system wide and continue for an additional two years.
Created and facilitated numerous programs for daycare centers and schools in East New York, Brooklyn. Received library system and local political recognition for work on The Schomburg Project, an in school time research project based on the book Schomburg: The Man Who Built A Library.
The project is featured in the 2016/17 issue of Off The Shelf, a publication of Brooklyn Public Library.
Timeline
Travel and Tour Consultant
Self-employeed
06.2022 - Current
Librarian
Brooklyn Public Library - New Lots Branch
08.1998 - Current
Bachelor Of Arts -
City College of New York of The City University of New York, The
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