Patricia Moser
Fairless Hills,PA
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Wawa
05.2018 - Current
- Assisted customers with inquiries and product information, ensuring satisfaction and clarity.
- Resolved customer issues through effective communication and problem-solving strategies.
- Maintained accurate records of customer interactions in CRM software for future reference.
- Provided support to team members by sharing knowledge of products and services.
- Participated in training sessions to enhance product knowledge and service skills.
- Handled routine tasks efficiently, contributing to a positive work environment and team morale.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Facilities
McDonald's
04.2014 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Direct Care Worker
Northwestern Human Services
04.2008 - 07.2010
- Provided compassionate personal care and support to individuals with diverse needs.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Monitored client health status and reported changes to appropriate team members promptly.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
Office Manager
Northwestern Human Services
08.2000 - 03.2007
Education
No Degree - Clerical
Bucks County Community College
Newtown, PAHigh School Diploma -
Pennsbury High School
Fairless Hills, PATimeline
Customer Service Representative
Wawa
05.2018 - Current
Facilities
McDonald's
04.2014 - 04.2018
Direct Care Worker
Northwestern Human Services
04.2008 - 07.2010
Office Manager
Northwestern Human Services
08.2000 - 03.2007
No Degree - Clerical
Bucks County Community College
High School Diploma -
Pennsbury High School