Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

PATRICIA MUHAMMAD

Houston,TX

Summary

Customer service professional with a track record of delivering exceptional service, fostering customer loyalty, and driving productivity. Specializing in quality service, customer retention, and team management, my goal as a client relations specialist is to achieve high levels of customer satisfaction. Skilled in conflict resolution and implementing efficient scheduling techniques, I possess strong multitasking abilities and consistently meet deadlines while surpassing expectations.

Overview

19
19
years of professional experience

Work History

Store Manager

TEXAS EZPAWN
02.2011 - 09.2015
  • Guide daily, weekly, monthly focus of center goals and objectives
  • Manage the entire P&L to meet revenue
  • Maintain and secure all clients personal information
  • Monitor customer and transaction information accurately into company system
  • Create and maintain accurate customer files
  • Adhere to local, state and federal regulatory requirements
  • Train and coach team members
  • Delegate tasks and responsibilities to appropriate team members
  • Company check writing, bank withdrawals and deposits
  • Perform weekly audits

Financial Manager

RENT A CENTER
08.2003 - 02.2011
  • Managed, recommend the sell of financial products/services to meet the customers needs
  • Educate new customers on product offerings and associated benefits
  • Track performance of center marketing programs to determine effectiveness
  • Held team members accountable to individual and center goals
  • Maintain professional image
  • Maintain/secure all clients files and oversee data input correctly

Customer Service Representative

INTERNAL REVENUE SERVICE
05.1996 - 10.2001
  • Answer telephone inquires and correspondence
  • Calls regarding notices and payments
  • Taxpayers replies to service initiated letters and notices
  • Respond to inquiries regarding collection notices an balance due accounts and delinquent returns
  • Complete input for installment agreements, payroll deduction, and debit agreements
  • Answer tax law inquiries

Education

PSYCHOLOGY -

Kennedy-King Community College
Chicago, IL
05.1977

Skills

Accomplishments

Obtain center/store goals each month, and bonus each quarter

Timeline

Store Manager

TEXAS EZPAWN
02.2011 - 09.2015

Financial Manager

RENT A CENTER
08.2003 - 02.2011

Customer Service Representative

INTERNAL REVENUE SERVICE
05.1996 - 10.2001

PSYCHOLOGY -

Kennedy-King Community College

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PATRICIA MUHAMMAD