PATRICIA MUNGUIA
Pico Rivera,CA
Summary
Dynamic Field Account Executive with a proven track record at Otter, excelling in client relationship management and contract negotiation. Achieved significant sales growth through effective pipeline development and market analysis. Known for exceptional customer service and problem-solving skills, consistently exceeding performance goals while fostering strong client connections.
Overview
12
12
years of professional experience
Work History
Field Account Executive
Otter
Pico Rivera, California
05.2026 - Current
- Developed pipeline and contributed new sales opportunities to funnel.
- Delivered product presentations explaining features and benefits.
- Conducted onsite client visits to assess needs, analyze data, and provide tailored solutions.
- Helped with contract negotiations to reach favorable terms.
- Built client connections to learn needs and preferences.
- Met targets for business visits, calls, emails, and meetings. for business visits, calls, emails, and meetings.
- Managed client expectations by providing realistic timelines for project completion and delivery dates.
- Used CRM software to log client interactions and sales progress.
- Reviewed market trends to find new business opportunities.
BUSINESS ACCOUNT EXECUTIVE
T-Mobile Business
Pasadena, CA
08.2024 - 04.2026
- Exceeded sales goals by implementing effective sales techniques.
- Selling primary and ancillary communications solutions to small and medium sized businesses within a specified territory.
- Developed and implemented Territory Plan to expand customer base within assigned territory.
- Resolved customer concerns through exceptional customer service, enhancing client satisfaction.
- Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow up activities within assigned territory.
- Using Salesforce to maintain accurate records to maximize territory potential.
- Met and exceeded performance standards defined by the department's Standards of Operation and the Spectrum way sales model.
- Participated in management-led sales meetings to align team objectives.
- Developing business strategies for revenue growth
SENIOR ACCOUNT EXECUTIVE
SPECTRUM BUSINESS
CERRITOS, CA
06.2023 - 08.2024
- Achieving and exceeding sales goals.
- Selling primary and ancillary communications solutions to small and medium sized businesses within a specified territory.
- Developed and implemented a Territory Plan to expand customer base within assigned territory.
- Developing business strategies for revenue growth.
- Using Salesforce to maintain accurate records to maximize territory potential.
- Met and exceeded performance standards defined by the department's Standards of Operation and the Spectrum way sales model.
- Participated in management-led sales meetings to enhance team performance.
- Resolving customer concerns using excellent customer service skills.
- Demonstrate selling skills and product knowledge on Spectrum Business coax services, rates (individual and bundled) and applicable taxes.
DISTRICT MANAGER
WIRELESS ADVOCATES
LOS ANGELES, CA
09.2020 - 12.2022
- Achieving and exceeding multi unit sales goals.
- Developing business strategies for revenue growth.
- Addressing performance issues that affect profits in order of priority.
- Communicating expectations and holding managers accountable.
- Recruiting and hiring for a total of 12 locations.
- Resolving customer concerns using excellent customer service skills.
- Daily communication recognizing top performers and managers.
- Hosting district wide conference calls and meetings.
- Creating Powerpoint presentations for district meetings.
RETAIL MANAGER
SPRINT
BELL GARDENS, CA
12.2017 - 09.2020
- Achieving and exceeding sales goals as a store.
- Greeting every customer with enthusiasm and energy.
- Offering customers cutting edge-solutions in a friendly, confident, and knowledgeable matter.
- Demystifying the latest technology for customers and providing them with exceptional customer service.
- Managed inventory levels to ensure product availability and minimize shortages.
- Meeting all operational standards.
- Communicate expectations and hold team members accountable.
- Conducted training sessions for staff to enhance their skills and knowledge.
KIOSK MANAGER
WIRELESS ADVOCATES
LAKEWOOD, CA
07.2014 - 12.2017
- Achieving and exceeding sales goals independently and as a team.
- Provided customers with cutting-edge solutions in a friendly, confident, and knowledgeable manner to enhance their experience.
- Demystified latest technology for customers, delivering exceptional service and support.
- Greeting every customer with enthusiasm and energy.
- Communicate expectations and hold team members accountable.
- Conducted training sessions for staff to enhance their skills and knowledge.
- Meeting all operational standards.
Education
BUSINESS ACCOUNTING
LONG BEACH CITY COLLEGE
LONG BEACH, CA06-2017
HIGH SCHOOL DIPLOMA -
BELL GARDENS HIGH SCHOOL
BELL GARDENS, CA06-2013
Skills
- Salesforce utilization
- Territory planning
- Pipeline development
- Contract negotiation
- Sales forecasting
- Sales reporting
- Market analysis
- Client relationship management
- Client satisfaction
- Objection handling
- Closing techniques
- Effective communication
- Problem solving
Timeline
Field Account Executive
Otter
05.2026 - Current
BUSINESS ACCOUNT EXECUTIVE
T-Mobile Business
08.2024 - 04.2026
SENIOR ACCOUNT EXECUTIVE
SPECTRUM BUSINESS
06.2023 - 08.2024
DISTRICT MANAGER
WIRELESS ADVOCATES
09.2020 - 12.2022
RETAIL MANAGER
SPRINT
12.2017 - 09.2020
KIOSK MANAGER
WIRELESS ADVOCATES
07.2014 - 12.2017
BUSINESS ACCOUNTING
LONG BEACH CITY COLLEGE
HIGH SCHOOL DIPLOMA -
BELL GARDENS HIGH SCHOOL