Patricia Nelson
Smithtown,NY
Overview
28
28
years of professional experience
Work History
Server
Mammas Italian Restaurant
04.2016 - 10.2024
- Delivered exceptional customer service by anticipating and responding to guest needs.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Collaborated with kitchen staff to maintain quality standards and presentation of dishes.
- Trained new servers on menu knowledge, service protocols, and restaurant operations.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash register transactions accurately while balancing daily sales reports.
- Resolved customer complaints swiftly to ensure satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Manager
Tuxedo Park
06.1996 - 02.2016
- Developed strategic sales plans to drive revenue growth and market penetration.
- Led cross-functional teams to enhance customer engagement and satisfaction initiatives.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Mentored junior sales staff, fostering skill development and team performance improvement.
- Collaborated with marketing teams to create targeted campaigns that increased lead generation.
- Established strong relationships with key clients, enhancing loyalty and retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Attended industry events and conventions to explain sales opportunities.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
Education
No Degree - Business Administration And Management
Suffolk County Community College
Selden, NYSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Sales expertise
- Sales techniques
Timeline
Server
Mammas Italian Restaurant
04.2016 - 10.2024
Sales Manager
Tuxedo Park
06.1996 - 02.2016
No Degree - Business Administration And Management
Suffolk County Community College