Patricia Nihizer
Arcanum,OH
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phlebotomist
CompuNet Clinical Laboratories
Dayton , OH
2023.11 - Current
- Ensured compliance with federal regulations governing laboratory procedures.
- Followed all safety protocols when handling hazardous materials.
- Maintained a clean, safe, and organized work environment.
- Responded quickly and effectively to emergency situations.
- Monitored inventory levels of supplies used in phlebotomy services.
- Provided excellent customer service while interacting with patients.
- Verified patient information prior to specimen collection.
- Performed venipuncture and other blood collection procedures according to established standards.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Participated in continuing education to stay current with phlebotomy practices.
Manager of Operations
ASE Concessions
Vandalia , OH
2022.04 - 2023.10
- Oversaw inventory management activities including ordering supplies as needed.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Monitored team progress towards achieving milestones set forth in project plans.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Implemented quality control measures, achieving a reduction in defects and errors.
- Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
Server Shift Leader
Airline Dairy Cream
Vandalia , OH
2022.03 - 2023.10
- Inspected all tables prior to seating guests in order to ensure cleanliness standards were being met.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Performed cash register functions accurately and efficiently.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Managed tables throughout dining room to execute service at highest level.
- Directed and assisted in general dining room cleaning and sanitation.
- Maintained thorough knowledge of menu to describe dining options.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Kona Ice of Troy
West Milton , OH
2021.05 - 2022.01
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
Arcanum High School
Arcanum, OH2033-06
Some College (No Degree) - Phlebotomy
Miami Valley Career Technology Center
Clayton, OHSome College (No Degree) -
Sinclair Community College
Dayton, OHSkills
- Infection Control
- Blood collection
- Venipuncture
- HIPAA
- Sanitation and sterilization
- HIPAA Compliance
- Patient Care
- Quality Control
- Patient support
- Medical terminology knowledge
Certification
- Phlebotomy certification
Affiliations
- HOSA
References
References available upon request.
Timeline
Phlebotomist
CompuNet Clinical Laboratories
2023.11 - Current
Manager of Operations
ASE Concessions
2022.04 - 2023.10
Server Shift Leader
Airline Dairy Cream
2022.03 - 2023.10
Server
Kona Ice of Troy
2021.05 - 2022.01
High School Diploma -
Arcanum High School
Some College (No Degree) - Phlebotomy
Miami Valley Career Technology Center
Some College (No Degree) -
Sinclair Community College
- Phlebotomy certification
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