Patricia Oakley
White Lake,NC
Summary
Experienced office and retail professional with strengths in office administration, invoice processing, calendar management, records management, and Microsoft Excel. Known for strong customer service, organization, and keeping daily operations running smoothly.
Overview
31
31
years of professional experience
Work History
Sales Associate
The People’s Emporium
Elizabethtown, North Carolina
10.2024 - 07.2026
- Supported customers at People’s Emporium with product selection and store inquiries.
- Handled sales transactions using point-of-sale systems and cash handling procedures.
- Assisted customers with returns, exchanges, and payment corrections to resolve issues and improve satisfaction.
- Maintained attractive displays that adhered to People’s Emporium merchandising standards, enhancing visual appeal and customer engagement.
- Maintained attractive displays that matched The People's Emporium merchandising standards.
- Restocked merchandise and organized inventory on sales floor and backroom shelving to ensure product availability.
- Executed opening and closing procedures for sales areas to ensure operational readiness. sales areas according to the The People's Emporium procedures.
Cashier
Goldston’s Lake Store
White Lake, NC
04.2021 - 05.2024
- Processed cash and card payments for lake store customers.
- Greeted guests and answered questions about store products and services.
- Restocked convenience items, snacks, drinks, and fishing supplies.
- Reconciled register drawer and balanced daily cash totals.
- Maintained clean checkout area and organized front counter displays.
- Verified prices and applied discounts for customer purchases.
- Handled returns, exchanges, and customer concerns at Goldston's Lake Store.
- Supported opening and closing duties for busy lake-side operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Owner
Delaney’s Delight’s Children’s Boutique
Fuquay-Varina, North Carolina
03.2006 - 03.2020
- Managed children's boutique operations and daily retail workflow
- Assisted families with personalized shopping and product selection
- Supervised point-of-sale transactions and cash handling procedures
- Coordinated inventory intake, stock organization, and merchandise replenishment
- Scheduled seasonal promotions and in-store visual merchandising updates
- Resolved customer concerns with friendly, attentive service
- Maintained boutique cleanliness, safety, and welcoming store presentation
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created marketing campaigns to attract new customers.
Receptionist
The Dioguardi Agency
Bellmore, New York
08.1999 - 02.2006
- Greeted clients at The Dioguardi Agency reception desk with professionalism and courtesy.
- Answered multi-line calls and routed inquiries to appropriate agency staff.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments and managed daily calendars for agency representatives.
- Scheduled and confirmed appointments.
- Screened visitors and maintained secure front office access procedures.
- Prepared incoming mail, outgoing packages, and office correspondence.
- Updated client records and contact information in agency filing systems.
- Supported insurance paperwork and verified forms for complete office processing.
- Coordinated office supplies and maintained organized reception area materials.
Office Manager
Colonial Transportation
Sayville, New York
05.1995 - 08.1999
- Oversaw daily office operations for transportation company's administrative staff, ensuring smooth workflow and effective communication.
- Handled processing of invoices, billing records, and customer payments, maintaining accurate financial documentation.
- Monitored invoices and payments for accuracy in accounts receivable and payable, supporting financial integrity.
- Maintained employee files, permits, and compliance documents
- Coordinated dispatch paperwork, schedules, and driver communications
- Procured office supplies from vendors and tracked inventory for front office
- Arranged meetings with team members and clients, appointments, and service calls
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Responded to incoming calls from customers and vendors and resolved customer and vendor inquiries
Education
Some College (No Degree) - Business
Wake Technical Community College
Raleigh, NCSkills
- Office administration
- Invoice processing
- Calendar management
- Records management
- Microsoft Excel
- Customer service
Timeline
Sales Associate
The People’s Emporium
10.2024 - 07.2026
Cashier
Goldston’s Lake Store
04.2021 - 05.2024
Owner
Delaney’s Delight’s Children’s Boutique
03.2006 - 03.2020
Receptionist
The Dioguardi Agency
08.1999 - 02.2006
Office Manager
Colonial Transportation
05.1995 - 08.1999
Some College (No Degree) - Business
Wake Technical Community College