Patricia O'Rourke
Falmouth,MA
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
17
17
years of professional experience
Work History
Cashier/Event Coordinator
The Casual Gourmet
08.2020 - Current
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Host/Expo
HAPA SUSHI
11.2015 - Current
- Collect payments from customers
- Take orders from patrons for food or beverages
- Inform customers of daily specials
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
Cashier Manager
ANTHONY'S PIZZA
10.2018 - 08.2020
- Answer telephones to provide information and receive orders
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Take orders from patrons for food or beverages
- Clean tables or counters after patrons have finished dining
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Cashier/Baker
PIES A LA MODE
08.2010 - 10.2013
- Maintained neat and attractive bakery cases
- Correctly operated all bakery equipment including ovens, sheeters, scales and mixes
- Helped customers with placing orders in person and over the phone
- Answer customers' questions, and provide information on procedures or policies
Hostess
PEKING PALACE
06.2008 - 09.2013
- Answer telephone calls and respond to inquiries or transfer calls
- Receive and record patrons' dining reservations
- Take and prepare to-go orders
- Greet guests and seat them at tables or in waiting areas
Education
High School Diploma -
UPPER CAPE COD REGIONAL TECHNICAL SCHOOL
Bourne, MA06.2011
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Guest relations
- Reliability and punctuality
- Room setup and breakdown
Timeline
Cashier/Event Coordinator
The Casual Gourmet
08.2020 - Current
Cashier Manager
ANTHONY'S PIZZA
10.2018 - 08.2020
Host/Expo
HAPA SUSHI
11.2015 - Current
Cashier/Baker
PIES A LA MODE
08.2010 - 10.2013
Hostess
PEKING PALACE
06.2008 - 09.2013
High School Diploma -
UPPER CAPE COD REGIONAL TECHNICAL SCHOOL
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